Is there a way to dispute a charge? I realized that when I filed my return I paid for self-employment (I'm not) when I thought I had a higher rate for getting help.

[kbc0016]

I paid $120 for a self-employment fee and then $50 for each state. Is there a way to dispute a charge? I'm assuming the fee for federal should have been $60. I was self-employed in 2019, and I wonder if that carried over even after I removed those forms.

[DanielV01]

For questions regarding payments and refunds you need to speak with Customer Service.  In this public forum we don't have access to issue refunds or adjust billing.

[JAMEELAH42]

Can you please give me a number to contact someone in customer service 

[tah35]

I would like to dispute charges 

[HeatherPLO]

For further assistance with this matter, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.  

@tah35

[tjvines1013]

I was charged for live self employed. This does not relate to me at all. I have attempted to get a refund and they keep denying it. This charge is erroneous and i need to get my $199 + tax placed back into my account. I can't understand why this is so hard to do. I have been with turbo tax for many years and this is very disappointing to have to get a charge that was processed in error. I need to know who I need to speak with to get this resolved. I was supposed to only pay $54 + tax. Please Help

[DianeW777]

Yes.  You can call TurboTax at 800-446-8848 and schedule a callback from us if no one is available immediately.  Also and possibly more conveniently you can use our online page by selecting the link below.

• Contact Us
• Our TurboTax Satisfaction Guaranteed Refund Policy

[yejing1991]

Hi,

I was charged a state e-file fee but they told me I cannot go e-file. Can I get refund since I finally chose to mail.

Thanks!

[DoninGA]

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@yejing1991 wrote:

Hi,

I was charged a state e-file fee but they told me I cannot go e-file. Can I get refund since I finally chose to mail.

Thanks!

---

You will need to contact TurboTax support to get the e-file fee removed from your account.  Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Tur210]

Even though l was not self employed for 2021 filed tax TurboTax charged me $199.00 Live Self-Employed price for filing a 1040-SR form. TurboTax carried over from 2020 the Self-Employed and applied it to 2021. I put in the Self-Employed  income box “None”. Shouldn’t that be a tip off that was not a Self-Employed tax return?

[user115]

I was charged  for2 plans @ $59.00 each =118.00  I  only  want one -that  would  assist  me if need, they  orther   not  need,  please creditme  back  to  credit card  used.

[MoniqueLO_]

Since you have already paid, please feel free to contact Customer Support so they can assist you. If you inquire about a refund, you will want to use the keywords billing issues when you call so you get to the right person.

@user115