IRS pulled my payment twice

[Shayie]

Were is my check

[Jaucker]

I too am still waiting and still have not been able to contact anyone from the irs. I have tried everyday since this happened atleast once. 

The irs should be audited. This is unacceptable.

[maruck]

The state pulled my taxes due payment out twice on the same day (May 17th) after I paid through TT. I contacted my state’s taxation & revenue. The person I spoke with looked up my account and said “Yes, I see we took it out twice.” She emailed me an application for refund for an overpayment form. I filled it out and mailed it the next day. She told me to call back if I haven’t received the money in 180 days. What the heck? The state can keep almost $500 of my money for 6 months? This seems wrong. If it was my mistake of overpaying, then it’s somewhat understandable (but still a long time to wait), but this was their mistake. They have my documents, so why such a long wait? Can anything be done on my end to expedite the process? 

[Critter-3]

This is a conversation you need to have with your state since they made the error. A call to your local state congress person may also be done. 

[Jaucker]

I still am waiting and still can not get through to talk to a person at the irs that can help me. Everytime i call i have to explain everything again and i get the same answer. At this point it is money that is gone but i will try to get it back next year tax return some how. I also will not be using turbo tax again to avoid this issue.

[Critter-3]

@Jaucker 

If you are referring to the feds  and you paid thru the return filing and also paid in a different way then eventually the IRS will figure out there was an overpayment and return it.  But they are truly over their heads with all the tasks they have to complete all while being shorthanded.  Patience will be needed. 

You can try calling the taxpayer advocate office or your local congress person for assistance however don't count on it to speed things up.

[radiant63]

This happened to me last year and I am still trying to resolve it.

After my Federal return was rejected multiple times due to a PIN issue, I decided to print out the return and send it in with a check for over $8000. The check was cashed by the US Treasury in Oct 2021 and recorded as "Outbound check" with images attached. This payment appeared on my IRS payment register.

In Nov 2021, an electronic withdrawal was made from my bank account for the same amount and recorded as "US TREASURY, PAYMENT, 1100". The IRS has no record of the trace number for this transaction and this payment has not been recorded on my IRS register. As of this date my return has still not been processed! I got the same story: wait until your return is processed and they will catch the double payment. I initiated a dispute 2 days after the funds were withdrawn and the bank has done very little.

I am very concerned because the funds appear to be lost and neither my bank nor the IRS can account for them. I have read about illegal double check cashing and wondering if there has been criminal activity. Everyone keeps telling me to wait and the longer I do, the less legal options I have.

[Critter-3]

You may want to contact a Taxpayer Advocate in your area to get help to resolve this issue.  See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate

[MichelleLO]

As stated by @Critter-3, a Tax Advocate may be able to help you get everything straightened out with the IRS.  The below TurboTax help article provides some information on the service.

How Can the Taxpayer Advocate Service Help Me?

[maruck]

Don’t pay an advocacy service  to get your owed money back, so avoid private companies who charge a fee.  File IRS form 911 “Request for Taxpayer Advocate Service Assistance.” 

It took 7 months, but I finally got my money back, but I had to stay on top of it. Good luck!

[Critter-3]

The taxpayer advocate service IS A FREE service ... click on the link I posted.  

[david-peterson]

So the IRS system has no way of catching a double payment.

Their system is over 20 years old and had no protocol to catch it so it goes into cyber space. There won't be general record of it.

I had to file with the IRS, and it's a trick on it's own to navigate the switchboard to get the right person to even file it.

But eventually she was able to check it and realize to payments were made (the second one wasn't registered to my account because once it's paid your account closes) she was able to process a return and even gave me back most of my "late fees I was charged because their system glitched". 

Note. It still took 3 months after that for the money to come back. Best of luck to you. Just keep fighting and have your bank record to prove the money was taken by them twice. They can trace it on their end. They won't want to. But the right person can and will.

[radiant63]

I had an IRS agent ask for the tracer number so I got that from my bank and called back. I finally got to someone in Collections who entered it into their system and they came up with nothing. They said to wait until the return gets processed to see if they find the error. 

[wrau34080]

Concerning my nightmare with the IRS they did not catch the withdrawals that they made from my checking account twice I did. And I am still waiting as they tell me that they must do more research? It has now been exactly 1 year and 1 month and still they need to do more research? I grown extremely disgusted with these people that have the authority to make quite a few mistakes and have to answer to no one. It appears that stupidity and incompetence rule here.

[radiant63]

Update.

So I was able to file my 2021 return electronically this year (pulled the right lever on the AGI entry) and I included the double payment in the "estimated payments" section and paid them the rest of what I really owe. So, theoretically, we are square. But since they still can't find the money they  took out of my account, they still think I owe them, not only that, but the IRS has still not processed my 2020 return and I finally got a letter demanding payment plus payment for a stimulus payment I never got. I think this is because they based the stimulus payment based on my 2019 status - I got married in 2020 which made us eligible for the stimulus. I was able to get a 180 day extension to avoid garnishment and figure out where the money went. I am still working with my bank to dig up the information on the mysterious ACH withdraw which every agent I have talked with thinks is unusual but can't verify.