Incorrect e-filing status

Forum|Forum|4 years ago
March 29, 2022
1 reply
0 views

Hi,

I e-filed using TurboTax Premier desktop edition and my submission has been accepted by the IRS (the IRS2GO app shows a status of Received Return). When I check the status of the submission in TurboTax, I get a message that my return has not been filed.

Every time I open the tax file, I get a pop-up message saying that I have paid for my e-filing and that I should remember to file my taxes before the deadline...

When I call the Intuit support line to check on the status of my e-filing, I am prompted to enter my SSN and my 5-digit zip code. Unfortunately, I have a 6 digit zip code (foreign address) and I am unable to proceed further.

Is this a known issue?

Is there a workaround to fix the above status issue when viewing the tax file. I need to e-file an amended return and am unable to do so given the above error.

I would appreciate any advice you have for me.

Thanks.

M

MichelleLO

Level 15

To clarify, did you receive an email from TurboTax confirming the transmission and acceptance of your tax return?

Did you receive a notification from TurboTax stating your return has been accepted?

Please see My return got accepted. What happens next? for more information.

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R

RR2021Author

Level 3

HI Michelle,

Thanks for your note.

I checked my email - yes, I received an initial email from TurboTax with a Transmission Confirmation message, followed by emails stating that my Federal and State returns were accepted.

I can also track the same using the IRS2GO app.

Here's the odd part - when I look at the Electronic Filing History in TurboTax, I see this (in this order):

Electronic Filing History
The Intuit Electronic Filing Center did not find any record with this Social Security Number or Employee
Identification Number
The Intuit Electronic Filing Center did not find any record with this Social Security Number or Employee
Identification Number
March 23, 2022 03:20 AM PST Pennsylvania Individual
Your return has been received and will be forwarded to the taxing agency at the appropriate time.
March 23, 2022 03:20 AM PST
Your return has been received and will be forwarded to the taxing agency at the appropriate time.
The Intuit Electronic Filing Center did not find any record with this Social Security Number or Employee
Identification Number

I could let things be, but I have the need to amend my taxes and e-file the amendment - when I attempt to do this, I keep getting the message that I have never e-filed my taxes to start with.

Any advice to get past this error will be greatly appreciated.

Thanks.

R

RR2021Author

Level 3

Thank you very much for your suggestion. Unfortunately, the solution does not work. Here's what I did.

Downloaded the super-patch from the link you shared and installed it. Restarted TurboTax and checked for updates - there was one update from 3/31/2022 that I installed as well.

Post the updates, I opened the file that I had saved after e-filing and checked the Electronic Filing History option in the menu - I see the same old message as outlined below:

Electronic Filing History
The Intuit Electronic Filing Center did not find any record with this Social Security Number or Employee
Identification Number
The Intuit Electronic Filing Center did not find any record with this Social Security Number or Employee
Identification Number
March 23, 2022 03:20 AM PST Pennsylvania Individual
Your return has been received and will be forwarded to the taxing agency at the appropriate time.
March 23, 2022 03:20 AM PST
Your return has been received and will be forwarded to the taxing agency at the appropriate time.
The Intuit Electronic Filing Center did not find any record with this Social Security Number or Employee
Identification Number

======

Now when I try to check the status again from within the TurboTax app - I get the below message:

You Haven't E-Filed a Tax Return Yet
We notice you haven't e-filed any of your returns.
If you're just looking around, that's OK. We'll see you back here after you've filed.
Think you've already filed? Select Continue and we'll double check if you have or not.

=======

Clicking on the Continue button takes me back to the e-Filing page. Here's the odd part - when I check on the Electronic Filing History page now, nothing shows up.

=======

Any other suggestions for me to try out?

Many thanks.

@CarissaM Hope you are well. Any other suggestions. The latest patch did not help and my 2021 e-filing has been accepted and approved by the IRS now. I would like to e-file the amendment in the coming days.

TurboTax (Premier-PC version) still says that I have not e-filed and that I need to first e-file my return. My prior message includes additional detail.

How do I escalate this bug?

Many thanks for your help.