I've upgraded to Premier Live but I still don't see the SmartLook option. I'm using Turbo Tax online via a Mac. Am I missing something?

[JulieS]

To access SmartLook™ when you're in Deluxe, Premier or Self-Employed:

1. Go to Search in the upper-right corner.
2. Select Contact us.
3. Type in your question and select Let's talk.
4. Then select Get a callback under Talk to a specialist.

To get SmartLook™ when you're in a TurboTax Live product:

Select Expert Help in the upper-right corner and follow the onscreen instructions to connect with SmartLookTM. 

If SmartLook fails to connect, your support agent can offer an alternative screen sharing method. 

[dditges]

I'm using a Turbo Tax Live product, but I don't see a button in the upper-right corner that says SmartLook.

(See the attached image below.)

[DoninGA]

You have not yet selected either the Deluxe, Premier or Self-Employed Live editions.

[dditges]

Oops, I wasn't on one of my tax pages. Here you go. 

[DoninGA]

Click on the Search button, then scroll down and click on Contact Us

Or click on Live Help at the bottom right of the program screen