Re: I need to change my PIN number because I forgot it trying to make a new PIN number

JeanneLO · ‎April 12, 2021

Please follow these steps:

Sign in to your account and select the Fix my return button.
At the Keep going to refile your federal return message, select File in the left menu (on mobile devices, select the menu icon in the upper-left corner, then tap File).
Select Continue on the Welcome back screen. Don't select Fix my return, as this will take you to the wrong place.
Select Continue, then Start next to Step 3: Get ready to save and file your returns.
Choose I want to e-file and on the next screen (Last year's tax info) select Edit.
Keep going until you reach the screen To e-file successfully, the IRS needs...
On that screen, select I can't get the 2019 tax return. I’ll print and mail or use the self-select PIN I created last year, and follow the instructions to enter your PIN and re-file your return.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Mallon · ‎April 27, 2021

I need a PIN number so I can file

DawnC · ‎April 27, 2021

There are 2 possible PIN numbers and they serve different purposes. There is a 5-digit Self-Select PIN and a 6-digit Identity Protection (IP) PIN. @Mallon

The IP PIN is a six-digit number that the IRS assigns to victims of tax-related identity theft. Only the IRS issues these; click the link if you need more information on the IP PIN.

The Self-Select PIN is a random five-digit number that you enter as your electronic signature when e-filing your return.. You can reuse your Self-Select PIN from last year or create a new one to use. It doesn’t matter which option you choose.

For identification purposes, you need to enter either last year’s Self-Select PIN or adjusted gross income (AGI). You are the only one that knows the PIN you used to e-file last year - it is not recorded or saved anywhere in TurboTax. If you did not e-file last year, you do not have a prior year self-select PIN.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

BIRTHWARD · ‎April 29, 2021

Trying to get ippi number

BillM223 · ‎April 29, 2021

@BIRTHWARD

If you are talking about the IP PIN pin that is given to victims of Identity Theft, click on this link that Dawn gave above - "The IP PIN is a six-digit number ". This will take you to a TurboTax Help article that will tell you where to go on the IRS website to try to get your IP PIN from them online.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

DeaconMarine · ‎May 16, 2021

I don't have my 2019 tax refund and I don't remember my 5 digit pin

JotikaT2 · ‎May 16, 2021

If you prepared your tax return using TurboTax in 2019, you can follow the instructions in the link below to access your 2019 tax return.

Accessing prior year returns in TurboTax

The other option is to order copies or transcripts from the IRS.

Requesting copies of prior returns from the IRS

@DeaconMarine

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

allenakal75 · ‎June 11, 2021

Is my pin my password??

mesquitebean · ‎June 12, 2021

@allenakal75 wrote:
Is my pin my password??

A PIN for what reason??? We don't know what kind of PIN you are referring to, since you've provided no context in regard to your issue. For example, we don't know if you are in the process of efiling a 2020 return and referring to a 5-digit Self-Select PIN used to electronically sign the 2020 return, or a 6-digit IP PIN (Identity Protection PIN) for certain victims of ID theft, or some other PIN. If you have either of those PINS, those are numbers not passwords.

Or are you trying to verify a 2020 return using your 2019 Self-Select PIN instead of the 2019 AGI?

You would need to explain your situation in enough detail that users in the community forum might know what you are asking about, but do not post any personal info in this public Internet forum.

And what tax year are you referring to? In another recent thread you said you are preparing a 2019 return, which cannot be prepared online and which cannot be efiled. A 2019 return requires the 2019 desktop software and has to be printed, signed, dated, and mailed.

Jessielimon · ‎July 6, 2021

I need a pin number I forgot mine and i need to get my rent out of card

Jessielimon · ‎July 6, 2021

Why are you make it so harx to get a pin # I am not happy with you people right now

mesquitebean · ‎July 6, 2021

@Jessielimon wrote:
I need a pin number I forgot mine and i need to get my rent out of card
Why are you make it so harx to get a pin # I am not happy with you people right now

This is a user community forum, not a direct route to TurboTax Support or your card's support. I suspect you are referring to a Turbo Visa Debit Card. If so, that's separate from TurboTax. Here's the main Turbo Visa Debit Card's website which has a Help section and a Contact section.

https://turbodebitcard.intuit.com/

The Help section there says:

FAQ: I forgot my PIN. How do I reset it?

"If you forget your PIN or would like to change it, you can make the change by logging in to the Turbo Card App."

Customer Support for the Turbo Visa Debit Card:

https://turbodebitcard.intuit.com/contact-us

mccabechristine72 · ‎February 12, 2022

Can remember pin

DaraLO · ‎February 12, 2022

@mccabechristine72 We don't know which PIN you are referring to, so I will give you a few Help Articles that can assist you.

If you need help resetting the PIN attached to your Credit Karma Visa Debit Card, you will find the instructions here: https://support.creditkarma.com/s/article/I-forgot-my-PIN
For signing your electronic return, you'll need either your last year's AGI or a 5-digit Self-Select PIN.
If you've been a victim of identity theft, you may have a 6-digit IP PIN. To retrieve this PIN, refer to the following Help Article: How do I get my 6-digit IP PIN?

Additional Reference: What happened to the e-filing PIN?

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

tessat1 · ‎February 18, 2022

Please help me recover a new PIN so that I may file my taxes

Expert does your taxes

Do it yourself

Resources

Support

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Get more help

Do you have a TurboTax Online account?

Do you have an Intuit account?

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Tax Year Prior to 2020: I need to change my PIN number because I forgot it trying to make a new PIN number

Get more help

Related Content

Thank you for helping us improve the TurboTax Community!

Sign in to Turbotax

File your taxes, your way

Access additional help, including our tax experts

Post your question

Connect with an expert