Why did I get response "Our records indicate that you are not entitled to efile one or more formsets." When I tried to efile?

[VolvoGirl]

Like I said the fee is to prepare your return.  Efiling is free.  If you didn't file a 2019 return then enter 0 for the AGI.

You can try to switch to efile.   Click on Add a State to let you back into your retun.

  https://ttlc.intuit.com/community/e-file/help/how-do-i-change-from-mail-to-e-file-in-turbotax-online...

[noeoca]

ive tried everything and still does not work. On my receipt it says that i was being charged $60 for Turbotax deluxe and Electronic filing.  

[Billsplitts]

This is still going on. I'm having the same issue, looks like weeks after most people starting noticing it. This is my first time using TurboTax and will be the last. Tried all the suggestions in the forum, no luck. No support. 

[DaraLO]

@Billsplitts Please call and speak with someone on our phone support team.  The following Help Article will assist you in connecting with the right person to get the help you need:  What is the TurboTax phone number?

[Jlynnshare]

So, this is still happening to me. I have gone through my forms multiple times, I have redone my taxes twice now... I waited until February 12 and now it's March 9th with no change, I still can not e-file due to this error. The only solution I got from a rep was clearing my cache/cookies or using a different device. E-filing is due on the 27th, but this would have been done sooner for me. What the heck is going on TurboTax?

[EbonyA]

@Jlynnshare If you have already attempted the steps from the different LindseyLO and HeatherPLO have supplied above, then please provide the token number that you are receiving; just supply it here in this thread.

[Jlynnshare]

I'm not sure what you mean by token number, but I get the message of "our records indicate that you are not entitled to efile one or more of the following..." 

I have decided, as it's been a month of dealing with this, that I am going to file by mail.

[TiffanyL]

@Jlynnshare , ee have received numerous reports of this experience that appear to be coming from various areas of the program. Please troubleshoot with the options below. If needed, we will need to investigate your experience. Thank you for your participation and patience.

a. Check Availability
 Please confirm all forms you are filing are available and supported to be e-filed. When will my forms be ready?(The 8915-E Form is projected to be e-fileable starting 02/24/2021)

b. Remove state and try again
 If all your forms are ready and available to be e-filed and you receive this message, please follow the steps below

1. Sign out of TurboTax.
2. Sign back in.
3. E-file the return again.

You may need to remove your state and prepare your state return again to move past the error and successfully e-file.

c. Send us your tax file
Still receiving the message? We'd like to take a deeper look at your specific situation. Please attach screenshots, detailed instructions on where you are in the TurboTax Program and a token number. (This token number gives us your tax file with all your personal information removed)

TurboTax Online:  
Click Tax Tools in the menu to the left.
Click Tools, and then
Click Share my file with Agent.
A pop-up message will appear. Click OK to send the sanitized diagnostic copy to us.
Provide the token number that is generated onto this thread.

TurboTax Desktop:
Select Online menu if the customer is using Windows. Select “Help” if using a Mac.
Select Send Tax File to Agent.
A pop-up message will appear, and the customer will select, Send. If using Mac "Send Tax File to TurboTax Agent"

Note: Desktop will save a file to your computer unless you uncheck the box.
Another message will appear. Provide the token number that is generated onto this thread.

[vrpr]

Did you figured this out ? I am having the same issue tried all the steps

Paid for both State and Federal

Logged out and In

Rebooted my machine twice

Not on any VPN

Unchecked State and just tried with Federal

called Customer service and they cant figure that out asked me to check back tomorrow.

This is ridiculous, I tried many times and still no progress no errors nothing everything looks good but not able to transmit the file. does Turbotax really looking in to this ?

[TerukoL]

Since you continue to experience the same problem, even after following the troubleshooting steps, please click the link to contact TurboTax customer support for further assistance.

[vrpr]

I did, I called Customer service and and spoke to "Crystal"who also jumped into my screen  and tried multiple times and she cant figure that out and asked me to try tomorrow and see. Pretty generic response.

[CarissaM]

We have received numerous reports of this experience that appear to be coming from various areas of the program. Please troubleshoot with the options below. If needed, we will need to investigate your experience.  Thank you for your participation and patience. a. Check Availability
 Please confirm all forms you are filing are available and supported to be e-filed. When will my forms be ready?(The 8915-E Form is projected to be e-fileable starting 02/24/2021)b. Remove state and try again
 If all your forms are ready and available to be e-filed and you receive this message, please follow the steps below

1. Sign out of TurboTax.
2. Sign back in.
3. E-file the return again.

You may need to remove your state and prepare your state return again to move past the error and successfully e-file.c. Send us your tax file
Still receiving the message? We'd like to take a deeper look at your specific situation. Please attach screenshots, detailed instructions on where you are in the TurboTax Program and a token number. (This token number gives us your tax file with all your personal information removed)TurboTax Online:  
Click Tax Tools in the menu to the left.
Click Tools, and then
Click Share my file with Agent.
A pop-up message will appear. Click OK to send the sanitized diagnostic copy to us.
Provide the token number that is generated onto this thread.TurboTax Desktop:
Select Online menu if the customer is using Windows. Select “Help” if using a Mac.
Select Send Tax File to Agent.
A pop-up message will appear, and the customer will select, Send. If using Mac "Send Tax File to TurboTax Agent" Note: Desktop will save a file to your computer unless you uncheck the box.
Another message will appear. Provide the token number that is generated onto this thread.

[tcromer]

Token number is 780701.

[EbonyA]

@tcromer Thank You.

[Sires13]

My token number is 777149. Is there a time estimate as to when this issue will be resolved?