I keep getting Error "Something unexpected happened and we can’t connect to CoinTracker. Try again in a few hours. (590)"

[richard6739]

I tried to transfer my data for my cointracker, fidilty, robinhood, and bianace. they all had this error "

Something unexpected happened and we can’t connect to CoinTracker.

Try again in a few hours. (590)"

[MichelleLO]

Which version of TurboTax are you using?

[richard6739]

im using the online version

[SForrestLO]

You may need to clear cookies and cache. Please see this Turbo Tax FAQ regarding how to delete cookies, cache, and browsing history. 
 

Please see this help article for assistance. 
Why can't I import my Cointracker account info? 

[richard6739]

a lot of people having issue too not just me.

https://www.reddit.com/r/Cointracker/comments/10n3y4c/anyone_else_having_issues_importing_to_turbota...

[KellyA-confused consumer]

-There is a limit to the number of transactions that can be tracked in coin tracker

-If you have more than 25 transactions, coin tracker will not allow the connection

-You need to upgrade your tax plan if you have more than 25 transactions

-The connection happens instant when you import the data from coin tracker to Turbotax

This info is available and more can be found on the following link:

In short in your dashboard where it shows your tax plan, you need to upgrade the tax plan in correspondence with the amount of transactions you have in order for the connection to work

Then come back to TurboTax and try connecting again.

Problem solved

[richard6739]

my plan is upgraded

[KellyA-confused consumer]

Ok once the plan is upgraded have you went back to turbot tax

Delete browser cache and cookies in Chrome

1. Open Google Chrome.
2. Click the menu button ⋮ > More Tools > Clear browsing data.
3. On the Clear browsing data window, select which time range you want to clear.
4. Put a check beside Cookies and other site data and Cached images and files, and then click Clear data.
5. this will forget the old incorrect memory that is registered in the cookies and allow you to connect the accounts

[richard6739]

yes i did that and i picked all time and it still giving me error.

[TiffanyL]

@richard6739 

If you are having issues importing cryptocurrency transactions into TurboTax, can you try to manually import them to see if that works? If that still does not work, please respond back in this forum and let us know.

[richard6739]

i have no problem doing this last year that why i come back and use turbo tax again, i saw on reddit a lot of people having import issue with turbotax not just cointracker. please fix this problem

[JosephS1]

This will not solve your import problem but may at least give you the opportunity to enter your crypto transactions en masse and file:

Request if you do not already have one, Form 8949 from the issuing agencies  Delete all imported transactions that may have occurred, and enter the totals as a single transactions as shown on each of the 8949(s).  

You may want to attach a pdf copy of the 8949(s) to your return for verification purposes.

The IRS is concerned that you are properly reporting your total capital transactions with their associated cost basis and while individual transactions are important, the totals are the most important.

@richard6739