I downloaded TurboTax for Mac from Amazon. Now I need to use Windows. The TurboTax CD/Downloads page would not accept my Activation key. How can I get the PC version?

[indevtu]

I tried https://accounts-tax.intuit.com/turbotaxdesktop which took me to
https://shopping.turbotax.intuit.com/unified/downloads/myaccounts?route=MYACCOUNTS&cgcview=downloads

[VolvoGirl]

I think you have to ask for the other download.

Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[maple1202]

Thanks for the suggestion.  I contacted the phone support (twice, two different representatives) and they expected that form to work, but generally did not seem very knowledgeable.  The second one had me re-boot and then the call dropped and they closed the case without my consent.  I wonder if its because it's an "Amazon Exclusive" version.   I tried from Chrome on Mac and Windows and Edge on Mac. 

Any other suggestions would be welcome.   Is there a second tier support I could try?

[macuser_22]

See if you can get it this way:

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...

[JotikaT2]

Try the steps in the following link first to see if helps you troubleshoot the issue.

Troubleshooting steps for downloading software

If that does not help, I would recommend contacting us again.  

Let the agent know what happened and request a code.  They should be able to escalate the request to a lead for support.

Contact TurboTax

@maple1202

[maple1202]

That was the trick.  I escalated to the next support tier and they sold me a new copy of the software for $0.00 which I was then able to download.  thanks.

other tips from links above like changing cookie settings and popup settings didn't help.