Thanks for the suggestion. I contacted the phone support (twice, two different representatives) and they expected that form to work, but generally did not seem very knowledgeable. The second one had me re-boot and then the call dropped and they closed the case without my consent. I wonder if its because it's an "Amazon Exclusive" version. I tried from Chrome on Mac and Windows and Edge on Mac.
Any other suggestions would be welcome. Is there a second tier support I could try?
