JotikaT2
Employee Tax Expert

Get your taxes done using TurboTax

Try the steps in the following link first to see if helps you troubleshoot the issue.

 

Troubleshooting steps for downloading software

 

If that does not help, I would recommend contacting us again.  

 

Let the agent know what happened and request a code.  They should be able to escalate the request to a lead for support.

 

Contact TurboTax

 

@maple1202

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