turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

I am never presented the opportunity to enter my activation code

I bought TurboTax Deluxe.  I installed, then was asked to update.  Update was successful.  Then I restarted TT and was prompted to log in my account which I did.  I am then prompted to purchase Turbo Tax.  I am never provided the opportunity to enter the activation code.  None of the help pages describe my experience.  How do I activate Turbo Tax.

Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Best answer

Accepted Solutions

I am never presented the opportunity to enter my activation code

Just to update, after several more attempts restarting the software, I was prompted to change my password.  Once I changed my password I was able to get to the window to enter my activation code.  I still do not understand the difficulty of activating software that I paid for.  Maybe if the software was free I could see the extra effort, but Turbo Tax is getting more and more difficult to activate.

View solution in original post

3 Replies
CatinaT1
Expert Alumni

I am never presented the opportunity to enter my activation code

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

I am never presented the opportunity to enter my activation code

Just to update, after several more attempts restarting the software, I was prompted to change my password.  Once I changed my password I was able to get to the window to enter my activation code.  I still do not understand the difficulty of activating software that I paid for.  Maybe if the software was free I could see the extra effort, but Turbo Tax is getting more and more difficult to activate.

I am never presented the opportunity to enter my activation code

Thanks, I got the software activated, but it should not be so difficult.  If you buy something, it should work out of the box. 

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies