I bought TurboTax Deluxe. I installed, then was asked to update. Update was successful. Then I restarted TT and was prompted to log in my account which I did. I am then prompted to purchase Turbo Tax. I am never provided the opportunity to enter the activation code. None of the help pages describe my experience. How do I activate Turbo Tax.
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Just to update, after several more attempts restarting the software, I was prompted to change my password. Once I changed my password I was able to get to the window to enter my activation code. I still do not understand the difficulty of activating software that I paid for. Maybe if the software was free I could see the extra effort, but Turbo Tax is getting more and more difficult to activate.
Please call TurboTax Customer service. Here is a link: Turbo Tax Customer Service
Just to update, after several more attempts restarting the software, I was prompted to change my password. Once I changed my password I was able to get to the window to enter my activation code. I still do not understand the difficulty of activating software that I paid for. Maybe if the software was free I could see the extra effort, but Turbo Tax is getting more and more difficult to activate.
Thanks, I got the software activated, but it should not be so difficult. If you buy something, it should work out of the box.
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