How many users are no longer able to access IDnotify via TurboTax?

[PDXCurls]

I was finally able to get to my alerts by logging into turbotax - which takes me to my tax home screen.  At the top of the screen I see my take return information, but if you scroll down you see a grey box labeled "see your max benefits" - expand that and you see a blurb stating:

"Need help restoring your identity? 

Not only will a dedicated Resolution Specialist from Experian take on the responsibility of recovering your identity, but you’re also eligible to get reimbursed up to $250,000 to recover stolen funds and up to $1 million to pay for legal fees and expenses caused by identity theft. " And a link.
Clicking on the link next to this blurb did take me to my alerts.

But still super frustrating that following the ID Notify link from Turbo Tax's emails doesn't work

[kismet99959]

Well I do not see the gray box for "see your max benefits". I tried to get a refund, but my request was denied. I did not sign up for max benefits for 2024. I read reviews about max benefits and concluded that one is better off subscribing directly with IDnotify (Experian) or one of their competitors. For now I am using a competitor to iDnotify.

[jfolsom23]

Yup, having the same issue. ID Notify sends me an email saying I have 2 alerts and to follow the link to my account, but it never takes me there. It just takes me to my taxes. Very frustrating. The whole reason I got MAX was for this benefit- feeling duped. Apparently there are a whole slew of people out there with the same issue. Go Intuit!

[jfolsom23]

How many hours would you like to spend on the phone to find out you know more about the system, and there is nothing that can be fixed. I have so much free time on my hands to chat it up with Intuit to fix a problem they have no idea how to fix. No thanks, I think I will spend time on finding a new tax services provider.  

[kismet99959]

I decided to stay with Turbotax for 2023, but declined to purchase MAX benefits. Like you I am searching for an alternative company that is managed for customer satisfaction and deals honestly with customers. The search is on.. 

[kismet99959]

I also contacted classaction.org to see if they had any interest in starting a class action lawsuit. They declined for the time being. If more users contact classaction.org, this might lead to a class action case.

[CatinaT1]

● ID Notify is a 3rd party website and you will need to reach out to ID Notify.
● ID Notify phone number - 888-883-1852/ Email Address - idnotifymemberservices@experian.com

LINKS
● https://portal.idnotify.com/login
● https://ttlc.intuit.com/community/account-management/help/how-do-i-log-into-idnotify/00/26907
● https://www.idnotify.com/contact-us/

[kismet99959]

You completely missed the pointy about IDnotify and Turbotax. Let me restate what resulted from numerous hours of "reaching out". IDnotify will connect users with a "technical specialist". When the connection is made, the user gets connected to a Turbotax representative who eventually tells you to call IDnotify. It is called an endless do-loop. I tried to break this do-loop for months. Both IDnotify and Turbotax haver failed to meet the commitment made to users regarding MAX Benefits. .

[kismet99959]

More information: Since November of 2023 I have tried all of the suggestions that you made. I tried them multiple times. Every attempt resulted in the same endless loop. One of my most productive calls was with a Turbotax representative. I recall her name as Jordan S. Jordan was very patient and listened carefully. I shared my screen with Jordan and followed every suggestion she made. Eventually she conceded that neither Turbotax or IDnotify was able to resolve the problem. She also recognized that Turbotax and IDnotify had created an endless loop in which Turbotax referred users to IDnotify and IDnotify referred users to Turbotax. On another call staring with Turbotax, Michael L. (Turbotax representative) said (off the record) that there was a falling out between Turbotax and IDnotify. The end result is the same as both Turbotax and IDnotify have abandoned their MAX benefit customers. I attempted to get a refund from Turbotax. The refund was denied, as Turbotax stated that my original payment for MAX benefits was an acknowledgment of 100% product satisfaction. Turbotax is clearly not focused on customer satisfaction.

[JoeBx]

I have exactly the same problem. I can't login my IDNotify account through TurboTax anymore, it says "We could not log you in with single-sign on. Enter your username and password". My TurboTax login and password don't work for IDNotify. I tried to reset my password on https://portal.idnotify.com/forgot-password multiple times, but I never received an email from IDNotify with a link to reset the password. Yesterday I called IDNotify five times and each time they redirected my call to TurboTax. And each time, TurboTax representatives said that I have to contact IDNotify. This is an endless loop.

[kismet99959]

Yes, you have found yourself in the endless loop purposely created by TurboTax and IDnotify. Both companies have shown no interest in resolving the matter or honoring their commitment to customers.

[JoeBx]

I finally called IDnotify directly at 888_486_9032 and cancelled my subscription from TurboTax.

I don't know if it is possible to re-enroll back. As I have learned these days, most of TurboTax representatives from the customer service even don't know about IDNotify :).

[brendan01010101]

I made the disastrous decision to also try out the upgraded version of IDNotify, so I'm hoping that when I called to cancel it also canceled the paid version too.

Based upon the URL, it seems that there is an SSO connection setup between TurboTax and IDNotify's platform, and this connection broke for many users, including myself. I tried various forgot password options through the site and via phone, plus ensuring it's not a browser-specific issue by testing out 3 different browsers (Safari, Chrome, and Firefox). You'd think this info would get passed onto a QA team so they could look into fixing it, but I guess as long as people keep buying MAX, they won't care.

I spent probably about 4-6 hours between both companies, perplexed that they don't know about their own offerings. IDNotify staff at least knew about the product and offering and seemed to help somewhat, but they would just pass me onto TurboTax every single time that knew nothing. You can see the same level competence here in the community when someone from TurboTax, with near zero technical knowledge, thinks they've solved the issue by providing the login link everyone knows about, when it's clearly a different issue.

[DennisF_VaBeach]

In a roundabout way, I came across this link that WORKS!!! The alert link is worthless!

https://portal.idnotify.com/dashboard 

Maybe someone in customer service will eventually care enough to get the alert emails corrected.

See screenshots below...

[kismet99959]

Here is the odd thing. First, I tried the link you provided. It doesn't work for me. It is a dead end. Now for the odd part. This past week I received the usual email notification for alerts from Turbotax/IDNotify. For the first time since October 2023 the link in the email actually worked. I was able to do what I had not been able to do for almost 6 months. Somebody finally fixed something, but didn't bother to tell the customers. My experience of the past year tells me that customer service at TurboTax is not a priority. I did not buy MAX benefits this year. I will not buy MAX benefits in the future. I might even go to another provider for my taxes in the future.