More information: Since November of 2023 I have tried all of the suggestions that you made. I tried them multiple times. Every attempt resulted in the same endless loop. One of my most productive calls was with a Turbotax representative. I recall her name as Jordan S. Jordan was very patient and listened carefully. I shared my screen with Jordan and followed every suggestion she made. Eventually she conceded that neither Turbotax or IDnotify was able to resolve the problem. She also recognized that Turbotax and IDnotify had created an endless loop in which Turbotax referred users to IDnotify and IDnotify referred users to Turbotax. On another call staring with Turbotax, Michael L. (Turbotax representative) said (off the record) that there was a falling out between Turbotax and IDnotify. The end result is the same as both Turbotax and IDnotify have abandoned their MAX benefit customers. I attempted to get a refund from Turbotax. The refund was denied, as Turbotax stated that my original payment for MAX benefits was an acknowledgment of 100% product satisfaction. Turbotax is clearly not focused on customer satisfaction.
