How many users are no longer able to access IDnotify via TurboTax?

[kismet99959]

Alert emails from turbotax/idnotify tell user to access alerts via turbotax login, but this no longer works.

[DoninGA]

Sign onto your IDnotify account here - https://www.idnotify.com/

See this TurboTax support FAQ for IDnotify - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-product-orders/idnotify-relations...

And - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/sign-idnotify/L33FBuj...

[kismet99959]

Useless information as it does not address the problem 

[kismet99959]

Also, login to idnotify is not an option as email alerts direct user to access alerts via turbotax account. Users do not have idnotify accounts. Claims that an idnotify account were set up are not true.

[DoninGA]

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@kismet99959 wrote:

Also, login to idnotify is not an option as email alerts direct user to access alerts via turbotax account. Users do not have idnotify accounts. Claims that an idnotify account were set up are not true.

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Contact TurboTax support for assistance.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[kismet99959]

Turbotax specifically states that they can't fix this problem. 
I have been working on this problem for since November. 

Turbotax tells you to call idnotify. Idnotify tells you to call Turbtax. I have been dealing with this endless finger pointing for weeks.

[kismet99959]

To be clear I have spoken with more than 1 dozen Turbotax specialists and 2 Turbotax supervisors, Michael L. and Scott. It has taken numerous phone calls to get Turbotax to understand the problem.

Alerts from IDnotify/Turbotax instruct one to login to Turbotax to see details about the alert. This method of accessing IDnotify alerts worked in the past, but it no longer works as one can no longer access MAX benefits via Turbotax login. Links  and posts telling users that IDnotify sent an email to create an IDnotify account after one signed up for MAX benefits are incorrect. If one calls IDnotify, IDnotify sends one to login support which turns out to be a Turbtax specialist.  

[kismet99959]

Turbotax sold users on MAX benefits, but offers no help in resolving login problems with their "partner", IDnotify.

[kismet99959]

I have now spent a total of 9 hours and 35 minutes in numerous phone calls with TurboTax and IDnotify. These calls took place between  November 29, 2023 and January 10, 2024. The situation is as follows. A TurboTax representative confirmed with me that representatives of TurboTax are instructed to tell customers that they should call IDnotify to resolve online access to alerts. An IDnotify representative confirmed with me that representatives of IDnotify are instructed to tell customers that they should call TurboTax to resolve access to online alerts. This explains the endless, unproductive loop in customer's inquiries with online alerts. Customers paid for a service via MAX benefits that is no longer being provided. One supervisor at TurboTax told me "off the record" that TurboTax and IDnotify have had a falling out. A supervisor at IDnotify told me that he has handled "thousands" of calls from customers seeking access to alerts. I could tell you more, but it only leads to the same outcome. Shame on TurboTax and IDnotify.

[kismet99959]

If you have had the same experience with not being able to access details of alerts from IDnotify and if you have received the same run around from TurboTax, and IDnotify  then write to [email address removed] and tell them about your experience. Go to classaction.org to learn about their work.

[kismet99959]

On January 10, 2024 I spent two hours on the phone with TurboTax. During that call I shared my computer screen with Jordan S. of TurboTax, so she could see things for herself in my email alerts from IDnotify and attempts to logon directly to a portal at IDnotify.  Jordan looked at this situation from every possible angle including an exploration of my TurboTax account. She conceded that the problem with accessing details of alert notifications from IDnotify is real. She got to see the problem for herself. At the end of the call she told me that the only thing she could do was to instruct me to call IDnotify per her training.  She admitted that this advice was useless, but she had no other options available as TurboTax management has not provided TurboTax representatives with any guidance or training other than to instruct customers to call IDnotify. 

[ThatGyrl]

This is total fu¢k€r¥! 

So end result is that we paid for nothing correct?

[kismet99959]

Yes, we paid and got nothing. I just requested a refund from TurboTax. The refund system assumes I am asking for a refund related to my tax filing. TurboTax can't distinguid between filings and IDNotify services. My advice: Don't buy MAX Benefits as it is a waste of money.

[kismet99959]

Yes, we paid and got nothing. I just requested a refund from TurboTax. The refund system assumes I am asking for a refund related to my tax filing. TurboTax can't distinguish between filings and IDNotify services. My advice: Don't buy MAX Benefits as it is a waste of money.

[BeylanB]

I am having this same exact issue and multiple attempts to reach out to TurboTax and IDNotify have not resolved.  I have received security alert messages, with a link to TurboTax to check details - but following the link only takes me to my personal taxes.  I am very frustrated to be paying for premium benefits with no ability to review these alerts.  Password recovery trying to login directly with IDNotify does not work, neither does my intuit password.  IDNotify is not listed as a Turbo Tax product like Credit Karma or Link so I cannot access through Turbo Tax's site.  What is the resolution?