I made the disastrous decision to also try out the upgraded version of IDNotify, so I'm hoping that when I called to cancel it also canceled the paid version too.
Based upon the URL, it seems that there is an SSO connection setup between TurboTax and IDNotify's platform, and this connection broke for many users, including myself. I tried various forgot password options through the site and via phone, plus ensuring it's not a browser-specific issue by testing out 3 different browsers (Safari, Chrome, and Firefox). You'd think this info would get passed onto a QA team so they could look into fixing it, but I guess as long as people keep buying MAX, they won't care.
I spent probably about 4-6 hours between both companies, perplexed that they don't know about their own offerings. IDNotify staff at least knew about the product and offering and seemed to help somewhat, but they would just pass me onto TurboTax every single time that knew nothing. You can see the same level competence here in the community when someone from TurboTax, with near zero technical knowledge, thinks they've solved the issue by providing the login link everyone knows about, when it's clearly a different issue.
