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Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number


@Missmartha wrote:

Where is my tax return


The IRS is seriously behind in processing 2020 tax returns.  This is due to many factors, such as the pandemic, completing processing of millions of 2019 tax returns, stimulus payments, unemployment compensation exclusion tax refunds., changes in the tax code by Congress in the middle of the 2020 tax season and the like.

 

Millions of taxpayers have not yet received there federal tax refunds.

 

Go to this IRS website for operational status - https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

 

 As of July 3, 2021, we had 16.8 million unprocessed individual returns in the pipeline. Unprocessed returns include tax year 2020 returns such as those requiring correction to the Recovery Rebate Credit amount or validation of 2019 income used to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC). This work does not require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund. If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. Taxpayers are encouraged to continue to check Where’s My Refund? for their personalized refund status and can review Tax Season Refund Frequently Asked Questions.

 

What you should do: If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. If you filed on paper, check Where’s my refund? If it tells you we have received your return or are processing or reviewing it, we are processing your return, but it may be under review. We’re working hard to get through the backlog. Please don’t file a second tax return or contact the IRS about the status of your return.

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

You are not alone. Millions are still waiting. Turbo Tax only gives you an estimated date. The IRS usually pays most refunds within 21 days. But these are not normal times. This year is taking the IRS longer to send the refunds. There are millions more people filing returns to get the Stimulus payment.

See this news article on Refunds being delayed
https://www.msn.com/en-us/money/personalfinance/where-is-my-damn-irs-tax-refund-new-answers-emerge-a...

Only the IRS can tell you. If your return was Accepted then check IRS Where's my refund
https://www.irs.gov/refunds/

When will you get your refund?
https://ttlc.intuit.com/community/refund-status/help/when-will-i-get-my-irs-tax-refund/01/25589

IRS - Questions about Refunds
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

I made too much inn2020 to get child tax credit, but I’ve retired and my salary has decreased. Can I do something to get the advance child tax credit funds now

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

If you do not get the advance payments now you will be able to get the full child tax credit when you file your 2021 tax return next year---assuming you are eligible and have a qualifying child under the age of 18 at the end of 2021.

 

https://www.irs.gov/credits-deductions/advance-child-tax-credit-payments-in-2021

 

https://www.irs.gov/credits-deductions/2021-child-tax-credit-and-advance-child-tax-credit-payments-t...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
dallemon15
Returning Member

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

my income tax has been file and i do not receive my income tax funs

dolly [removed] please i never had bad luck with your tax fileing just this yeae where is my income tx refund [phone number removed]

dallemon15
Returning Member

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

let me known why iam receive my refund from year 1920, i never had bad service from you just this year phone nu.[phone number removed]or e-mail [email address removed]

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number


@dallemon15 wrote:

let me known why iam receive my refund from year 1920, i never had bad service from you just this year phone nu.[phone number removed]or e-mail dallemon132outlook.com


Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

 

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

 

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

 

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

 

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.

 

The IRS is seriously behind in processing 2020 tax returns.  This is due to many factors, such as the pandemic, completing processing of millions of 2019 tax returns, stimulus payments, unemployment compensation exclusion tax refunds., changes in the tax code by Congress in the middle of the 2020 tax season and the like.

 

Millions of taxpayers have not yet received there federal tax refunds.

 

Go to this IRS website for operational status - https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

 

As of July 17, 2021, we had 15.6 million unprocessed individual returns. Unprocessed individual returns include tax year 2020 returns such as those requiring correction to the Recovery Rebate Credit amount or validation of 2019 income used to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC). This work does not require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund and in some cases this work could take 90 to 120 days. If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. Taxpayers are encouraged to continue to check Where’s My Refund? for their personalized refund status and can review Tax Season Refund Frequently Asked Questions.

 

What you should do: In most instances, no further action is needed but you may check Where’s my refund or you can view your account. If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. If you filed on paper, check Where’s my refund? If it tells you we have received your return or are processing or reviewing it, we are processing your return, but it may be under review. We’re working hard to get through the backlog. Please don’t file a second tax return or contact the IRS about the status of your return.

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Irs told me my taxes were sent to you guys to remove fees, it's been well over a MONTH since it was sent from the irs, I read here it goes to a third party, who is this third party and how do I contact them?

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

@Elijah klar 

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Phone number did not help.  Could not talk to a real person!!!

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number


@carlynnthatcher wrote:

Phone number did not help.  Could not talk to a real person!!!


Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Or -

On every TurboTax web page, including this one, scroll down to the bottom of the page and click on Contact Us

Albdamd
New Member

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

Myself as well. Filed in may says it was accepted but irs says nothing is there ??? 

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

I have not received my 2020 tax refund . I filed my self employed tax return with turbo tax on March 13, 2021. I have a coy of the receipt where I paid $120.00 . I also  need to get a copy of my 2020 Federal tax return. Trying to get through to the IRS is frustrating to say the least. and when I did they are saying they did not receive my 2020 tax return . Please help me to get some resolution to this situation

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

@mackmilley01 There are millions of people still waiting for 2020 refunds.   The IRS is severely backlogged.   But paying your fee  did not file your tax return.  Did you go all the way through the FILE section and e-file?

Did you e-file?  Did you click a big orange button that said “Transmit my returns now?”

 

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

 

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

If the IRS accepted it, what does it say here?  

https://www.irs.gov/refunds         

  Or does your account say “Ready to Mail?”

 

Note:  If it says “Ready to Mail” or “Printed” that means YOU have to mail it yourself.  TurboTax does not mail your tax return for you.

 

 

 

  You have to access your own account and/or  print it for yourself using exactly the same account and user ID that you used when you prepared the return.

 

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

 

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

 

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

 

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
stan213139
Returning Member

Tax Year Prior to 2020: How do I speak to a real person at Turbo Tax , need a number

I paid $110 plus tax for my turbo tax package. I did not receive a down load of the product. Please let me know how to proceed.

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