How do i file a complaint

[Vanessa A]

If someone fraudulently filed a tax return, then you have to report it to the IRS.  This is illegal, and a person can be criminally charged for it.  No one is allowed to file a tax return for someone else without their consent.  However, since this was 11 years ago, as to whether or not something would be done is unknown since you have known about it for many years and did not report it to the IRS. 

Report a tax scam or fraud

[user17616023281]

I was supposed to meet with tax preparer and the preparer did not show up.  I want a refund immediately. 

[xmasbaby0]

@user17616023281

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...

[8ba2f10d7389]

Subject: Urgent Complaint – Duplicate Charges and Unresponsive Tax Expert

Dear TurboTax Customer Support Team,

I have been using TurboTax Full Service for the past three years (2023, 2024, and now 2025), and until this year, I was satisfied with the service.

However, I recently discovered two duplicate charges of $435.38 on my account:

February 8, 2025 – $435.38

February 12, 2025 – $435.38

I was originally informed that Full Service would cost approximately $300 (or slightly more), which I agreed to. I did not authorize or receive any explanation for being charged twice for $435.38. I have contacted multiple representatives, but no one has been able to explain or resolve these duplicate charges.

Additionally, I am experiencing a serious service issue with my assigned tax expert, Kenya W. While she was initially responsive, she has now been unresponsive for the past three weeks. My tax return has not been completed or submitted. She mentioned that she sent documents for my review and approval, but I have not received anything. My messages have gone unanswered, and my filing remains incomplete.

This situation is urgent. I need:

Immediate investigation and refund of the duplicate $435.38 charge

A clear breakdown of all fees charged to my account

Immediate reassignment to a responsive tax expert

Confirmation of when my return will be completed and filed

I trusted TurboTax with my tax filing, and this level of service and billing error is extremely concerning. Please escalate this matter to a supervisor or billing specialist immediately.

I look forward to your prompt response and resolution.

[DoninGA]

@8ba2f10d7389 

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...