How do I cancel order

[MiCelph]

I did not complete filing. I need to cancel my order. It has been determined that I do not need to file.

[MiCelph]

I need to cancel filing my State and Federal taxes. I get no return and I owe nothing so I am not going to file.

[VolvoGirl]

@MiCelph   Did you submit your return yet?  Have you paid any Turbo Tax fees?  If not you can just leave and abandon it.  

[khen]

Cancel my order.   If I can’t file I do not want to pay for the product

[DoninGA]

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@khen wrote:

Cancel my order.   If I can’t file I do not want to pay for the product

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If you are using the TurboTax online web-based editions for tax year 2022, if you have not e-filed or printed the tax return then you have not been charged for the online account.

Or did you pay for the online account with a credit card in the File section of the program on Step 1?

[khen]

My card is on file and they charged me  but I wanted the fee to come out of my return and i can not file i guess till the 23rd.  So ..  I would like my money back.   I'll pay again when I can file. 

[DoninGA]

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@khen wrote:

My card is on file and they charged me  but I wanted the fee to come out of my return and i can not file i guess till the 23rd.  So ..  I would like my money back.   I'll pay again when I can file. 

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Contact TurboTax support and use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[ardonohue]

Your reply does noy match my request. 

I wish to cancel purchase of TURBO TAX 2022.  It was delayed and I had an opportunity to procure a disk immediately.  It has not been opened.t

[DoninGA]

@ardonohue The Only way to cancel a purchase made through TurboTax is to contact TurboTax support and speak with a TurboTax agent.  They are the only ones who can cancel the purchase.  No one in this forum has access to your TurboTax account.

If you have already purchased the software from TurboTax you may be able to request a refund.

Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

[sala]

Please cancel Turbo Tax Desktop advantage Business Tax Year 202 Win 

License Code [removed] This license has not been downloaded. I have previously purchased the same download making this a double purchase.

[xmasbaby0]

@sala You just posted your license code to the whole internet.

This is a public web site that can be seen by anyone—including scammers and would-be identity thieves who would love to contact you and pretend to be from TurboTax.  Please remove the personal information you posted here ASAP by returning to your post and clicking the three little blue dots on the upper right to edit your post.

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[faustino3761]

I want to cancel my order

[SForrestLO]

@faustino3761

Can you provide more information? What are you wanting to cancel?

If you are seeking a refund, you will need to speak with customer support. 

This FAQ will provide you with the steps to contact an agent. 
Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

[Joseph T Pratt]

Please cancel order #

[CassLO]

To cancel an order, please reach out to our TurboTax Customer Care team, by clicking the following link: TurboTax Customer Care 

@Joseph T Pratt