How can I resolve Error 209?

[Mary625]

I did that.  It didn't work.  In fact, I did it twice.  Once with my virus software running and once without it.

No, i have the screen shots of right before i hit "purchase" and right after.  I also spoke with someone in sales, at length, sent the screenshots and was told they would send me an email to obtain the refund.  Never received the email   I;ve spent HOURS on the phone trying to get Quickbooks payroll fixed, get the refund I was told I was receive and to try to get Turbotax working. 

And... NOTHING

[CassLO]

For assistance with error 209, please click this link. If you continue to run into this issue or you have already set up for a refund with a representative, please reach out to our TurboTax Customer Care team: Contact Us

@Mary625 

[kkmrhktax]

For what it's worth- I have an SSD for the C drive and another for the D Drive. C drive contains Windows OS and some programs that won't let me  load on the D drive. I tried loading TT2023 on D drive and received error 209. Uninstalled and loaded on C drive, no problem.

[Stikman]

Seriously?  It is a year later and this still is not fixed?    When asked where to install I selected a secondary SSD because the smaller  OS SSD is short on space.   So even though I chose the option offered to install on a secondary drive (out of necessity) TT2023  will not allow that option and is basically useless?  To go a full year then release a new TT with the same old  widely reported defect is unacceptable. 

[Stikman]

Correction.  This has been a known problem for two years.

[twain321]

I initially installed TurboTax Deluxe 2023 on an internal secondary drive.  When I attempted to start the program, I received error 209 and the program would not start.  As other users have indicated, I had to uninstall from the secondary drive and reinstall on the C SSD boot drive.  So far the program is working.  Please fix this issue.

[ValCollom]

I am having this same issue, did you find a solution? I called TurboTax support and was told to just google it.

[MarilynG1]

Make sure you install and run TurboTax on your C drive, temporarily disable all anti-virus software, and are running as Administrator.

Here's more info on Troubleshooting TurboTax Desktop Issues and how to do a Manual Update. 

You can also Contact TurboTax Support for more help.

@ValCollom