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bfharms
New Member

How can I resolve Error 209?

After downloading TT Premier 2020, upon first launch, the program will not open, giving me a message stating simply "Error 209".  The program then shuts down.
20 Replies
KatrinaLO
Employee TurboTax Specialist

How can I resolve Error 209?

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number below:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

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MgKeN
New Member

How can I resolve Error 209?

I just received Error 209 while trying to install Premier 2021 after purchasing at Staples and then downloading.  Registration page closes without allowing me to enter any info.  Is there a fix for this since bfharms question a year ago?

MichelleLO
Employee TurboTax Specialist

How can I resolve Error 209?

Please see the following TurboTax help article for assistance with troubleshooting your software issue:

Troubleshoot installation and running TurboTax for Windows

 

If there is a specific message that accompanies the error number, please comment back so that we can better assist. 

@MgKeN

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stalinka6
Returning Member

How can I resolve Error 209?

several comments noted.  nothing related to home and business version.

 

also after hours so no contact available.

 

first time since 1982 I've had this much trouble with Turbotax.  Very disappointed.  

 

also not available at Walmart.  corporate greed too strong? enquiring minds would like to know.

BrandiLO1
Employee TurboTax Specialist

How can I resolve Error 209?

There may be some technical diagnosing that we cannot perform in this public forum. Please click here to contact customer care for further assistance with error 209.

rreinhart
New Member

How can I resolve Error 209?

I had this issue as well.  My problem, was downloading the program onto an external drive (passport).  Once I removed this and downloaded it directly to my computer's hard drive, it worked fine.

MarkWeinmann1316
New Member

How can I resolve Error 209?

I also received the error 209. I had TurboTax Premier installed on an external hard drive. I uninstalled it and re-installed on my computer's hard drive. The error did not return.

Maureengoff3
New Member

How can I resolve Error 209?

I have the same problem.  Just installed TT Premier, when it boots up I get an Error: 209

 

No Description found.  Engine Version: wPerScm.2021.47.22.85 TPS Version: 5.37.0 (Tps-Compatibility-Version:2021.5)

 

Help

EbonyA
Employee TurboTax Specialist

How can I resolve Error 209?

The 2 previous comments make mention of the issue being related to downloading Turbo Tax to an external hard drive - can you confirm if this is also what you have done? @Maureengoff3.

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Maureengoff3
New Member

How can I resolve Error 209?

I have not installed this on an external drive.  I downloaded it from the turbotax website directly to my PC.

CarissaM
Employee TurboTax Specialist

How can I resolve Error 209?

Please click on Contact Us in order to speak with us by phone so we can better assist you. @Maureengoff3

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glennteach
New Member

How can I resolve Error 209?

Additional Message:   Engine Version: wPerScm.2021.47.22.85 ; TPs Version: 5.37.0 (Tps_Compatibility_Version:2021-5) Err: 209

glennteach
New Member

How can I resolve Error 209?

I followed the advise from MarkWeinmann1316 and deleted TurboTax from my large hard drive and reinstalled it on my Solid State Boot Drive and everything appears to be good.

glennteach
New Member

How can I resolve Error 209?

Thank-you for the excellent advise.

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