Hmm... it looks like we’ve hit a slight snag Please try again or check back in a bit.

[filemytaxestoday]

When I try to pay for my state eFile with a credit card I get this error.  I see that there were several people who had the same issue last year, so apparently it has not been fixed.

I am using TurboTax Home & Business 2024 that I downloaded on Windows 10 PC.

I was on the customer service line last night for 1.5 hours and I'm currently on customer service line today.

[CatinaT1]

Please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service:  Turbo Tax Customer Service 

[filemytaxestoday]

After another hour plus on the phone today, the customer service person told me my product key is invalid.  She said it was used by another person and then returned.  I don't know why TurboTax didn't tell me the product key was invalid when I first installed it.  I bought the TurboTax from a non-authorized seller, so I was told to go back to the seller to request a refund and re-purchase the software at an authorized seller.

[filemytaxestoday]

I am very angry with TurboTax this year.  I spent over 2.5 hours of my time on the phone with 4 different representatives to find out that the issue was caused by an invalid license code.  For some reason, the code I had was used by another person and returned.  I bought the software this year from a seller called guifff.com which I found out today was not an authorized seller.  The code was accepted when I installed the software, but gave me an error when I tried to pay for the state eFile.  I had to purchase another copy of the software (this time from amazon.com) to be able to eFile.  After this year's hassle and added expense, I'm planning to use H&R Block next year.

[rogerluo]

i have similar problem and my issue remains after talking to Intuit Support today for 2hr13min. my software was purchased online with BigHome.

[filemytaxestoday]

Customer service was focusing on issues with my credit card, billing address, etc.  I kept repeating what CatinaT1 wrote: "Please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you."  Then I asked them to check my software license key.  When they did check, they said it was registered in another person's name and then returned, so it is invalid.  I don't know how a license key can be returned and re-sold.  And I don't know why TurboTax doesn't immediately tell the user that the license key is invalid when it is first entered during install.

I suggest you ask customer service to check your license key.  That was my problem and a new key fixed the problem.

They offered to sell me a new one and sent me a discount email, but I ended up re-buying it from Amazon.com for cheaper than the discounted price from Intuit.

[jessefu]

Finally, I found a fix (fox me).

Just use Pay By Phone to get through!

[williamsarokin]

same with me, I purchases Ttax from Big Home Tax and I've wasted too much time trying to file my taxes.  I blame Big Home AND Turbo Tax.  I asked my cc for a refund from Big Home and I'll buy another version of Ttax.  But Ttax should have informed me as soon as I installed the software that there was a problem with the key code.  

[CatinaT1]

A lot of these resellers that are unauthorized sell the license code to multiple people. Because you can file up to 5 returns with the desktop version, the license code works until it comes time to file and the license code is registered to another account. Always purchase from TurboTax directly or a trusted authorized reseller.

[JoeMagnetMan]

I don't see where the 'pay by phone' option is hidden.

[jessefu]

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[jpmac88]

I got this message when I tried to use a credit card to pay for state filing: 

"Hmm... it looks like we’ve hit a slight snag

Please try again or check back in a bit."

I do not even have an opportunity to enter the card information. 

I turned off pop up blockers as recommended in another post, but that did not help.

I called Intuit/Turbotax at [phone number removed]. It rings only once then disconnects.

I have not tried to pay the fee by deduction from the refund.  I figured I could save $15 by not doing that.

Perhaps I'll try that, but hope I can resolve this!

[jpmac88]

Update:

I tried a variety of resolutions recommended in the Community.  No luck.  Could not get through to TurboTax on the phone.  

I resorted to having the $20 state filing fee and the $40 processing fee deducted from my refund.  

**bleep** shame is what it is.  At least I'm done with filing taxes!!!!

update part 2:

I filed as noted above. Then my daughter attempted to do her taxes, but the code was no good! I texted the problem to BigHome and they responded a few hours later with a new code. All good.

Nevertheless, notwithstanding but with sitting, I won’t buy from Big Home again. I’ll use Sam’s Club again.  BTW, I used to be on auto purchase thru TT but the cost was much higher than Sam’s! WHISKEY TANGO FOXTROT! You’d think they’d give a discount knowing they’ve got a nearly certain sale. C o c k suckers!

[jpmac88]

LOL!  They bleeped out the word d a m n!!!!  See if it happens this way....

update: figured out how to cuss in this forum. Blanks between the letters. C O C K Suckers