Customer service was focusing on issues with my credit card, billing address, etc. I kept repeating what CatinaT1 wrote: "Please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you." Then I asked them to check my software license key. When they did check, they said it was registered in another person's name and then returned, so it is invalid. I don't know how a license key can be returned and re-sold. And I don't know why TurboTax doesn't immediately tell the user that the license key is invalid when it is first entered during install.
I suggest you ask customer service to check your license key. That was my problem and a new key fixed the problem.
They offered to sell me a new one and sent me a discount email, but I ended up re-buying it from Amazon.com for cheaper than the discounted price from Intuit.
