After another hour plus on the phone today, the customer service person told me my product key is invalid. She said it was used by another person and then returned. I don't know why TurboTax didn't tell me the product key was invalid when I first installed it. I bought the TurboTax from a non-authorized seller, so I was told to go back to the seller to request a refund and re-purchase the software at an authorized seller.
