get turbo tax from phone to laptop

[nana215]

I PURCHASED FROM AMAZON. I PUT IT ON MY PHONE, COMPLETED MY TAXES BUT CANNOT SEE IT GOOD ENOUGH SO I BOUGHT A LAPTOP TO DO TAXES ON. I CAN GET MY TURBO TAX INFORMATION TO COME UP BUT WHEN I GET TO THE END I AM ASKED TO PAY.  WHERE DO I PUT MY PRODUCT KEY NUMBER. I HAVE ALREADY PAID AMAZON FOR THE APP. 

[VolvoGirl]

First of all you can’t use the Desktop program and the 16 Digit License Code on a phone or mobile device.  You can only download and install it on a full Windows or Mac computer.  So you must have used the Online version on your phone.  You can’t apply the Desktop purchase to the Online version.

People who bought Desktop have accidentally got into the Online version.  If you have a License Code you need to install the Desktop CD/Download program and not use the Online version.  How to install with a License Code

https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971

If you entered your info into the Online version you can move it to the Desktop program without paying for Online.   To continue in the desktop version see this…….

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

[xmasbaby0]

Not quite sure what you did ------ but my best guess is you got confused and used the mobile app instead of the desktop download you bought from amazon.  It is not possible to use the download on a phone.  The desktop download can only be used on a full PC or Mac, not on any sort of mobile device.

We see people get confused and they keep logging in to online software which will require them to pay at the end.   You need to use the desktop software.   One way to tell if you are using the right software---your tool bar.   Online software has the toolbar in a black vertical column on the left side of the screen.   Desktop software has the tools up on the top of your TT screen.

You appear to be posting from online software instead of the desktop CD/download software that the license code is for.  If you are using online, you are using the wrong program.  You need to switch to the desktop software to get what you paid for.  You have to download it, update it and open it up from your own hard drive to use it.  

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...