First of all you can’t use the Desktop program and the 16 Digit License Code on a phone or mobile device. You can only download and install it on a full Windows or Mac computer. So you must have used the Online version on your phone. You can’t apply the Desktop purchase to the Online version.
People who bought Desktop have accidentally got into the Online version. If you have a License Code you need to install the Desktop CD/Download program and not use the Online version. How to install with a License Code
https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971
If you entered your info into the Online version you can move it to the Desktop program without paying for Online. To continue in the desktop version see this…….
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...
