Form 7206 cannot be efiled!

[tventre]

Yes, that is exactly what I did.  I entered the service code at the bottom of the page and it said "congratulations, your service code was applied successfully" and my card was stilled billed.  I'm thinking I was given a snow job by the supervisor I spoke with.  Disgusting.  Looks like I am going to have to return the CD if I want a credit.  

[BAM62]

Lie

[DCMJBoston]

It seems evident that TT is not prioritizing a solution to this problem.

If anyone in this forum has friends in local media, who would be very keen on reporting a timely (tax time) topic, perhaps they would be interested to learn that Intuit TurboTax is incapable of solving a problem their competitors have resolved, and there is a large and growing set of users vowing to never use their software again. Nothing other than statements of fact.  

[tventre]

Not sure what you mean.  Were you responding to me or the situation?  

[cap58]

I've been on the phone with TT for 45 minutes now. The agent can't generate a service code for me. She says the answer she got is that I need to return my desktop version to Office Depot for a refund. REALLY? They aren't going to refund me. The software has been opened and installed. How do I prove that it's defective? She's still trying to get a code for me but this is ridiculous!

[JonBattle]

Do you have a name of who you spoke to or a ticket #. This is nuts. What is the phone number for support?? Thx..JonB

[cap58]

Latest update - I now have been on the phone for over an hour. She is unable to generate a code for me to get the online version for free. So I either have someone who isn't very knowledgeable, or someone at TT turned off the ability to generate those codes once they saw how many requests were coming through. I asked to speak to a manager ( I hate going that route) but it can take 48 hours for a manager to call back. I need to file my return no later than tomorrow.

[Dmcgan]

The number I called today for Tech Support was [phone number removed].  At first, the person answering didn't seem to be aware of any problem.  But she looked it up and started typing like crazy.  She then didn't have any recommendations.  I gave her an earfull for 23 minutes.  Of course, there was no resolution.  Needless to say, the post call survey did not gain any positive feedback from me.

[Dmcgan]

Let's try this for a phone number:  eight hundred four four six eight eight four eight

[cap58]

One more update - she did finally generate a code but we'll see tomorrow if it works. The code will evidently take the price of TT online from Premium to Basic, which is the free version. I'm too tired to try it tonight. Going to pour a glass of wine and try it tomorrow. But I can't believe TT has the resolution for their  agents as " they will have to return the product to Office Depot for a refund." SMH.......

[skephart827]

I bought my software from Costco.com.  I had to download it to my computer.  There is no physical box or anything else.   This situation is beyond horrible.  I think it is time for us to join together in a class action lawsuit against Intuit.

[byomtoob]

I have also decided to go the "get a code and reenter everything online" route. The bottom line is that all software is moving to SaaS/web experiences rather than desktop. I've never wanted to use online because I don't like the idea of my info being stored on Intuit's servers. BUT, I think the reality is that this is the time to move away from desktop as I suspect they are investing the bare minimum in it compared to online.

Hint: if you use Microsoft desktop software products, the same thing is happening. You're going to seem like grandpa/grandma if you use the desktop versions in a few years...

[RKM1]

Today is 2/14 and I am still having the same problem. I have a desktop version and I am up to date on software updates. I cleared all cookies and cache. Any date on when this will be fixed?

[JB923]

Not able to e-file due to issues with 7206 on desktop version.  Difficult to understand why this cannot be resolved.

[cowdogman]

To those who have used "Send File to Agent" have you received a copy of what was sent to Intuit.  The dialog box says a copy will be sent to the user but I didn't get one--and I submitted twice.