One more update - she did finally generate a code but we'll see tomorrow if it works. The code will evidently take the price of TT online from Premium to Basic, which is the free version. I'm too tired to try it tonight. Going to pour a glass of wine and try it tomorrow. But I can't believe TT has the resolution for their agents as " they will have to return the product to Office Depot for a refund." SMH.......
