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Level 1

Question

Fails to EFile without update

Forum|Forum|6 years ago
February 9, 2020
10 replies
0 views

Why does completed return fail to EFile ?

I receive prompt to update program, yet all updates are installed?

Patrick Kiser

Level 2

Same Problem

les338

Level 2

Getting the same problem here!!!

Patrick Kiser

Level 2

I uninstalled Turbo Tax and reinstalled it, and it transmitted fine

lkelfa

Level 2

same problem

RobertG

Level 12

This is a known issue. When attempting to e-file a return in the TurboTax for Windows CD/Download software, this message appears:

There is an update available for your version of TurboTax. Before you can file electronically, you’ll need to get this update. To do this, go to the Online menu and select Check for Updates.

However, after updating, the same message continues to reappear, resulting in an endless loop.

Workaround

Some customers have been able to successfully e-file with this workaround:

Follow the steps in the article Troubleshoot TurboTax for Windows updating issues.
Now try e-filing again. If that didn't work, first uninstall and then reinstall your TurboTax program.
Finally, if you're still unable to e-file after following the above steps, you can either sign up to be notified by email when a fix has been released, or you can file a conventional paper return.

This question was previously answered by DawnC

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hockeyrules

Level 2

uninstall and then reinstall your TurboTax program is not a good solution to recommend.

Alicia10

Level 2

I am getting the same message yet all updates have been completed.

Wwilson1959

Level 2

I'm trying to get E-file update on my return, irs.gov. after submitting, SSN, filling status, and amount. I keep receiving error status. Why?

Scorpion1

Level 5

Common guys, just be patient, these are initial crazy days, in a week or so, everything will be back to normal 👍

dwiz09

Level 3

SAME HERE

SForrestLO

Level 11

This is a known issue. When attempting to e-file a return in the TurboTax for Windows CD/Download software, this message appears:

There is an update available for your version of TurboTax. Before you can file electronically, you’ll need to get this update. To do this, go to the Online menu and select Check for Updates.

However, after updating, the same message continues to reappear, resulting in an endless loop.

Workaround

Some customers have been able to successfully e-file with this workaround:

Follow the steps in the article Troubleshoot TurboTax for Windows updating issues.
Now try e-filing again. If that didn't work, first uninstall and then reinstall your TurboTax program.
Finally, if you're still unable to e-file after following the above steps, you can either sign up to be notified by email when a fix has been released, or you can file a conventional paper return.

This question was previously answered by DawnC

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

CatinaT1

Level 15

I did the uninstall and install..Updated all updates and still have same issue. This is not like Turbo tax to be hard to do taxes.. I guess I now have to wait for Intuit to come up with a fix..Not acceptable !!!!!!!!!!!!!!!!!!!! In fact it sucks

Are you using TurboTax for Windows CD/Download?

This TurboTax Help addresses the issue.

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jmewiz

Level 2

I have the same problem. The patch ma_AnyTo019.000.1327 does not work either. At this point, Efile is not saving my time, but I am perfectly happy to mail it in. However, I am furious that Intuit already charged me for something that didn't work. Now I am spending even more time just try to begin to get this $20 fee removed from my credit card.

Gene7

Level 2

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business/00/26041

I manually updated Turbo Tax...and sent fed and state out separate.. Both were sent..Finally

dwiz09

Level 3

still cant get state

absadat

Level 2

The program does not update. It keeps trying but fails to update

LeonardS

Level 14

In some instances, temporary internet files can disrupt access to secure websites. If a page fails to load or you experience difficulties signing in to your account, clear your browser's temporary internet files, including cookies, cache and browser history. Then close and restart your browser.

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rkds71

Level 2

same issue. I have done manual updates. It still does not efile Fed or state. return. Tells me to print and mail my state. I paid for the efile. This is not a solution.