Failed Validation

[bgo1sr]

2020 Turbo Tax Sucks A BIG ONE.  Spent hours 5/9/2021 with a SO CALLED SPECIALIST. He said to wait 24 hours and try again, they would push update to me. NO HELP BUDDY WITH THE ACCENT. I have a case #[social security number removed] BUT THE PROMPT WON'T ALLOW ME TO SPEAK WITH LIVE PERSON.  WHAT TO DO? 

[mgwi]

SAME issue here. Been trying to submit my federal and two state returns (IL and WI) all day/afternoon. Going on hour 6 of just trying to submit. Been hung up on by support 3x and finally got someone who stuck with me for an hour plus of problem solving, however she didn't seem to understand the difference between the mac app and the web based app and kept asking me to try another browser. So.... how do I get to e-file after paying all this money for the program, the extra state download, and the two state filing fees? Nothing is working. I am on a Macbook Air (OS 10.14.6). This is the first year TurboTax has been so useless.

[CWC Brian]

I am getting the same error.  What number can I call to get this fixed. 

[mgwi]

So I finally was able to transmit. But only after the support person got me up and running on a Windows machine I had around the house. Once I had the program installed onto Windows and the additional states loaded, the transmission step was over and done in 30 seconds. Clearly some MAJOR work needed on their Mac software to deliver on their promises. I spent over 10 hours yesterday trying to transmit and 4 of those hours was with their support.

In case it helps, other the support person said that they have been having a LOT of these Mac issues and that it is is different each time. Sometimes a complete uninstall/reinstall helps. Not just delete the App file but removing all of the system files on the computer. I couldn't find a good list of everything, but support directed me here: https://ttlc.intuit.com/community/installing/help/remove-uninstall-turbotax-for-mac/00/26050

I was on Mac Mojave. I had one large pending system update yet to install that I thought was the problem, so you could try that. Ultimately, it did not resolve my error though. I did the full uninstall/reinstall on MacOS 10.14.6 - fully updated. The support person said do NOT update to Big Sur - they are having TONS of problems with Big Sur despite claiming their software works on that platform.

What a nightmare. Maybe they should just go to 100% web based?

[whatheheckdude]

Same issue on a Windows 10 workstation.  The first set of forms (federal, state) worked fine prior to the latest updates.  A recent new return forced a Turbotax update to the desktop installation, which broke the ability to transmit forms to either Fed or State.  Doing a reinstall of the software from CD didn't resolve the issue.   Attempted to call/contact Intuit support which only brought me here to complain about the buggy software.  The only silver lining is that I saved transmitting fees to the State.  You lost revenue Intuit, and probably a customer with the poor technical support.

[davcrane]

Suggest calling Turbotax [phone number removed]) and have your product key.  Apparently each product key (for Deluxe version at least) is limited to five e-filings.  The Failed_Verification error appears to be caused by attempting e-file more than five times on a given product key.  I bought and downloaded Turbotax from SoftwareDiscountUSA.com.  Not sure if they sold the same product key more than once.  The answer from Turbotax initially was to buy the software again.  Said "no" to that and finally got another download and key from them so I could e-file.  Worked fine...no "Failed_Verification" error.

[Rainac]

I've been trying to file since Sunday also. Same failed validation on my Mac book pro. I've already filed 3 peoples taxes (my family) on this program and mine would be the 4th so I should be able to. And of course I've checked for updates and it says I'm up to date. Come on Turbo-tax!!! fix this

[Dsteph8035]

I had the exact same problem that I have worked on for over 4 hours! So frustrating! And I already paid for my state of Illinois tax return to be e-filed.  How do I get a refund of that amount? Personally, I think we should get a refund for the product or a credit for next year.  It would have cost less to take it to a tax preparer based on the time I have wasted.  This appears to be a long term issue from all the comments!

[Dsteph8035]

I had the exact same problem that I have worked on for over 4 hours! So frustrating! And I already paid for my state of Illinois tax return to be e-filed.  How do I get a refund of that amount? Personally, I think we should get a refund for the product or a credit for next year.  It would have cost less to take it to a tax preparer based on the time I have wasted.  This appears to be a long term issue from all the comments!

[karinhaidos]

Found this solution in another thread. IT WORKED (and I had already tried all other suggestions)! You'll need to bypass your WiFi router and plug your computer directly into your modem. Instructions from @nothanks23  : unplug router's power cord to turn it off; de-attached the Ethernet cable that connected my modem and router; unplugged my modem's power cord; re-plugged it in to reboot it; connected my laptop to my modem via the Ethernet cable (I had to use a USB 3.0 to Gigabit Ethernet Adapter since my laptop does not have an Ethernet port). Once that was successfully connected, when I started Turbo Tax, there was a new update to download. After installing the update, I was able to efile my federal taxes.

[Stef11]

Bumping this. I have tried every single posted fix, including the crazy router hacking. No luck, just this increasingly infuriating message that I just need to "update" even though THERE IS NO UPDATE. Any new ideas? Anyone else in the same mess?

P.S. Apparently this bug has persisted for over 3 years, judging by the enormous literature that has accumulated on it throughout the internet. Absolutely outrageous.

[jonesey]

This thread is from May 2021, but I was having the problem in February 2022. This answer was the one that worked for me:

• Open TurboTax and select the TurboTax menu.
• On your keyboard, hold down the Option key.
• This will change the Check for Updates menu option to Download Latest Updates...
• Selecting this option will force the most recent update for TurboTax to download and install.

[cdwheato]

I had this problem this year on a Windows 11 PC. I had to uninstall and reinstall it to make it work. 

[SForrestLO]

Please try updating the software.

Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

[cdwheato]

I did try the manual update and it didn't help. The only solution I found was uninstalling and reinstalling Turbotax.