I had the exact same problem that I have worked on for over 4 hours! So frustrating! And I already paid for my state of Illinois tax return to be e-filed. How do I get a refund of that amount? Personally, I think we should get a refund for the product or a credit for next year. It would have cost less to take it to a tax preparer based on the time I have wasted. This appears to be a long term issue from all the comments!
