turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

ERROR CODE 630

This so frustrating I just repurchase Turbotax 2019 because I kept on getting error code 630 I spoke with Turbotax support and they said that they could not help me because they did not had license code anymore available for 2019.  I repurchase the software and still getting the same error code. I followed every step uninstall and reinstall, renaming and I still get the same error and have not been able to get access to my old files for 2019.  Does anyone have other solutions. 

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

14 Replies

ERROR CODE 630

Same issue with me.  I've installed TurboTax 2029 and 2020 from CD and entered the provided license code from the sleeve.   Getting error code 630.   Might be inactive, but no information is provided as to options.    Anyone able to get their Turbo tax running with Error code 630?

jerryack
New Member

ERROR CODE 630

Any success? I just installed 2020 and keep getting error 630

MarilynG1
Expert Alumni

ERROR CODE 630

Your license code is a 16-character combination of letters and numbers (XXXX-XXXX-XXXX-XXXX) that verifies the software and allows you to finish installing and begin using TurboTax.

Here's where to find it:

TurboTax Download

If you downloaded TurboTax directly from an authorized retailer, your license code should be included in your order confirmation. Check your email or your order history. If it’s not there, you’ll need to contact the retailer directly.

If you downloaded TurboTax directly from TurboTax.com, you can find your license code:

  • On your order confirmation screen
  • In your email confirmation
  • In your Downloads folder:
    1. Go to turbotax.intuit.com.
    2. Hover over Do it yourself, then Doing your taxes with a CD/Download, and then select Access my downloads.
    3. Sign in to your account. Make sure it's the same one you used to purchase the software license.
    4. Select Downloads and look for your license code under the TurboTax product name.
    5. Return to the install screen and enter the code to continue.

If you downloaded TurboTax through TurboTax Advantage, you can find your license code:

  • In your notification email
  • In your Downloads folder:
    1. Go to turbotax.intuit.com.
    2. Hover over Do it yourself, then Doing your taxes with a CD/Download, and then select Access my downloads.
    3. Sign in to your account. Make sure it's the same one you used to purchase the software license.
    4. Select Downloads and look for your license code under the TurboTax product name.
    5. Return to the install screen and enter the code to continue.

TurboTax CD

If you're being asked to re-enter your license code after a software update or multiple times, follow these instructions.

Still can’t find your code? Contact us.

Related Information:

 

@jerryack 

 


 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
JohnCar
New Member

ERROR CODE 630

I was told by Intuit they no longer support 2019.  Even though I can access my 2018 turbo tax.  

MarilynG1
Expert Alumni

ERROR CODE 630

Probably because the IRS only requires you to keep three years of individual tax returns accessible, you can only get technical help for the last three years.  

 

If you can clarify your issue, we'll try to help.

 

Here's how to view, download, and print your prior-year tax returns. You can access returns for the past seven years.

 

First time signing in this year

  1. Sign in to your TurboTax account and select Continue on the screen showing your prior-year summary. Make sure you're using the same TurboTax account (user ID) as in prior years.
  2. On the second screen showing product and pricing, scroll down and select Your tax returns & documents.
  3. Select the year you want, then select Download/print return (PDF).

If you've started your return already

Sign in to your TurboTax account. Make sure you're using the same TurboTax account (same user ID) as in previous years.

There are two ways to get your prior-year returns.

  1. Select Documents from the side menu, use the dropdown menu to choose the tax year you want, and select Download tax PDF.
  2. From Tax Home, scroll down and select Your tax returns & documents. Select the year you want and select Download/print return (PDF).

Need to prepare a prior-year return? Go here instead.

 

@JohnCar 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

ERROR CODE 630

Removed TT2019 from old computer to make room, which ended up crashing.

Solution Questions on TT2023 that want info from 2019. 

Reloaded onto new computer to open the 2019 Turbo Tax File...welcome to TT 630 HELL! 

I've used TT for more than 20 years...this is the last.

ERROR CODE 630

It is a pain to work with Turbo Tax. I have just experienced the same error code 630. I had bought this from Amazon and now they would not unlock the software. 

 

This is worst than double jeopardy!

 

I WILL NEVER BUY TURBO TAX, AGAIN!

ERROR CODE 630

I AGREE I STOP USING TURBO TAX TO DO MY TAXES.  I have used Turbo Tax since I can Rembert I believe since 2003 if not more.  But since I started having these problems for the last 2 years, I do not use it to do my taxes.  I did not saved a .pdf file of my tax returns and know I cannot access these files.  

kurtwestphal
Returning Member

ERROR CODE 630

I  appeal to Intuit president Sasan Goodarzi

 

to insist that Product, Legal, and Engineering comply with the Turbo Tax EULA T/Cs and reactivate and restore, the license key activation servers for current and future unsupported Turbo Tax versions, specifically 2019 and later, moving forward.  TT software users should always have "the ability to" use their unsupported product, in compliance with the EULA that they virtually signed at activation time. 

 

Why cause it's the right thing to do for your customers.

 

Shutting down activation servers or expiring activation keys constitute EOL events and are part of an EOL process, which Intuit has failed to articulate in violation of the 2019 or 2023 EULA and thereby in violation of for the entire customer user base.

 

2 days ago I was reworking my 2019 return for an audit, next month.

today, after a forced software update, TurboTax reports error code 630, a bad license key,

I reviewed the forums, finding useless solutions and exasperated TT users.

 

I called support who said the product isn't supported, they quoted a 2023 EULA, (not applicable to 2019 EULA).  The Customer Success team's key generation tool has been disabled for TY 2019, they were told that the 2019 license activation server was shut down.

 

Intuit has failed to define a transparent End-of-life (EOL) process and conflates EOL with End of Support, legally they are different.  There isn't any 'webpage' or 'announcement' that unambiguously declares consequences to an end user experience or the EOL impact on that user, their ability to use the program, and/or retrieve his/her data and IP invested in that data.

 

It's short-sighted, upsetting, makes little business sense, and is easily fixable.

 

This decision is flawed, violates the law, and damages customer goodwill.  I've been a customer for more than 20 years.  Intuit has deliberately broken the use of my product by violating the EULA.

 

A Turbo Tax software user wants the ability to

-create, edit, file, review, undergo audit, review, and amend any return for a given tax year

-get a new activation key from the support staff anytime, a key expires or is lost

- work with a support team who is enabled and eager to help the end user get their returns done or revised, with tools and access to keys, engineering resource

- actions that promote customer goodwill not frustration and palpable lies.

- solutions that allow TT users to get on with their tax work

 

A Turbo Tax software user doesn't want

-license keys that expire, or license keys at all if possible.

-license key activation servers that are shut down after 3 years, when the IRS audits people for up to 7 years

(this is why you get an error code 630) and violate the EULA, which specifies no transparent EOL terms or conditions, merely

-support teams who quote T/Cs from EULAs to justify shutting down the activation server and breaking the application (EOL event), breaking an end user TT application isn't the same as end of support EOS event,

support teams who have their key generation broken so an earlier tax

- EULA legalese and false justifications for Intuit policy decisions, which do not help or consider the end user.

 

Intuit has decided to cripple ''end users' by disabling their license key activation servers and taking away the key generation software from their support teams. don't inform us that TT huts down the license key servers that process activation after 3 years.  So they deliberately break the product and make the product unusable.  Error code 630  

 

Please fix this.. .

kurtwestphal
Returning Member

ERROR CODE 630

this answer doesn't address the 2019 TT 630 error code issue. 

 

this advice is irrelevant to this use case.

 

Intuit has deliberately broken or blocked activation for TY 2019, and therefore bricked your Tax data and your app.  A good activation key will always fail, either an app update has broken the app, the activation /url was changed or some other backend handshake problem was installed. the activation server is still operational given other Tax Years still properly activate.

 

Customer success can't create new keys, their key generator has had TY 2019 removed, They've been given a playbook for how to respond to this issue, which is false and inaccurate.  CS will point at the EULA, as justification for this nonsense, the EULA contains no EOL End of Life clause, so Intuit is not in compliance with their own EULA.  CS doesn't have access to the 2019 EULA, I do, and will claim the 2023 EULA applies, it doesn't.

 

The IRS can review your returns for 7 years or more, and Intuit has disabled this TT2019 4 years too early. It's a bad product management decision and should be fixed immediately.

 

I had to hire a CPA to regenerate my 2019 tax return which is under audit, because of this activation failure.

 

Don't spend 5 hours trying to reinstall, apply pressure to CS to fix the issue, write notes on the forum and most importantly, escalate the problem with the office of the president., OOP.  Your key is likely perfectly fine, Intuit has deliberately broken things in their activation workflow.

ERROR CODE 630


@ kurtwestphal wrote:

I  appeal to Intuit president Sasan Goodarzi

 

to insist that Product, Legal, and Engineering comply with the Turbo Tax EULA T/Cs and reactivate and restore, the license key activation servers for current and future unsupported Turbo Tax versions, specifically 2019 and later, moving forward.  TT software users should always have "the ability to" use their unsupported product, in compliance with the EULA that they virtually signed at activation time.....

[see your original post above for the full letter]

It looks like you are trying to get the attention of Intuit corporate.  Your letter posted here in the community forum is unlikely to be seen by anyone at Intuit.   Maybe you have already done so, but I can tell you how to send it directly to the Office of the President of Intuit. 

The contact form and a box for explanation of your issue is at the  page below.   After you submit, they claim they will "get back to you within 1 business day."

https://www.intuit.com/company/contact/office-of-the-president/

 

kurtwestphal
Returning Member

ERROR CODE 630

the letter is for the community

if you read my post, you'd see I'd already filed a case with OOP

 

I don't want community members to waste time on this bug as they've been deliberated Bricked. I also want forum members to escalate the bug to get the attention of OOP.  if you're annoyed with poor program behavior and BS, then file a ticket.  thanks for the link, perhaps others will post their issues there as well.

 

Generally, these forums are badly organized and organic, they aren't FAQs and don't provide 'problem' 'symptom' 'solution' 'outcome' format, so end users can quickly fix issues, instead one has to scroll through hundreds of pages, and no consolidation or summaries are provided anywhere with containers of relevant links. Every reader wastes minutes, looking through multiple articles for their particular problem.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies