Get your taxes done using TurboTax

I  appeal to Intuit president Sasan Goodarzi

to insist that Product, Legal, and Engineering comply with the Turbo Tax EULA T/Cs and reactivate and restore, the license key activation servers for current and future unsupported Turbo Tax versions, specifically 2019 and later, moving forward.  TT software users should always have "the ability to" use their unsupported product, in compliance with the EULA that they virtually signed at activation time. 

Why cause it's the right thing to do for your customers.

Shutting down activation servers or expiring activation keys constitute EOL events and are part of an EOL process, which Intuit has failed to articulate in violation of the 2019 or 2023 EULA and thereby in violation of for the entire customer user base.

2 days ago I was reworking my 2019 return for an audit, next month.

today, after a forced software update, TurboTax reports error code 630, a bad license key,

I reviewed the forums, finding useless solutions and exasperated TT users.

I called support who said the product isn't supported, they quoted a 2023 EULA, (not applicable to 2019 EULA).  The Customer Success team's key generation tool has been disabled for TY 2019, they were told that the 2019 license activation server was shut down.

Intuit has failed to define a transparent End-of-life (EOL) process and conflates EOL with End of Support, legally they are different.  There isn't any 'webpage' or 'announcement' that unambiguously declares consequences to an end user experience or the EOL impact on that user, their ability to use the program, and/or retrieve his/her data and IP invested in that data.

It's short-sighted, upsetting, makes little business sense, and is easily fixable.

This decision is flawed, violates the law, and damages customer goodwill.  I've been a customer for more than 20 years.  Intuit has deliberately broken the use of my product by violating the EULA.

A Turbo Tax software user wants the ability to

-create, edit, file, review, undergo audit, review, and amend any return for a given tax year

-get a new activation key from the support staff anytime, a key expires or is lost

- work with a support team who is enabled and eager to help the end user get their returns done or revised, with tools and access to keys, engineering resource

- actions that promote customer goodwill not frustration and palpable lies.

- solutions that allow TT users to get on with their tax work

A Turbo Tax software user doesn't want

-license keys that expire, or license keys at all if possible.

-license key activation servers that are shut down after 3 years, when the IRS audits people for up to 7 years

(this is why you get an error code 630) and violate the EULA, which specifies no transparent EOL terms or conditions, merely

-support teams who quote T/Cs from EULAs to justify shutting down the activation server and breaking the application (EOL event), breaking an end user TT application isn't the same as end of support EOS event,

support teams who have their key generation broken so an earlier tax

- EULA legalese and false justifications for Intuit policy decisions, which do not help or consider the end user.

Intuit has decided to cripple ''end users' by disabling their license key activation servers and taking away the key generation software from their support teams. don't inform us that TT huts down the license key servers that process activation after 3 years.  So they deliberately break the product and make the product unusable.  Error code 630  

Please fix this.. .