Email says Forms are available but Turbo Tax will not update for Federal Return

[kurtjansen3]

Tried calling customer support.  The woman I spoke to was trying her best to resolve the issue, and brought someone else in to try to find a solution.  They said that there was no fix available yet, and I needed to wait until TurboTax fixes the glitch, if they decide to fix it.

[gdnmt]

Thanks Karen. This is what I had to do. I purchased a digital copy in January and it would just not update.

[Muadibe]

Ladies and Gentlemen,

This is why monopolies suck.

Intuit has been left as the only company standing in this space. There used to be 3 or 4 companies competing for your dollars to file taxes. Now that they have a monopoly, this kind of sheit happens.

Welcome to Capitalism in the 21st Century.

It is now April 2nd and still no fix.

[ThomasM125]

The problem is that all computers are a little different, what works on one computer may not work on another. If you lined up 100 computers and downloaded TurboTax on all of them, it may work fine on 99 of them, but there is always that one.

Sorry for the trouble this has caused you, if you have access to another computer I'm sure you would find it would work if you transferred the program to that computer.

[hoffy97]

The issue is with the licence.

You need to call them and let them know you tried the updates and it did not work and you read here you needed to call in. 

I had to create a new account over the phone and they reissued me a new download link with a new lic#.

I downloaded it and installed it and it is now working 

[Old Tax Guy]

Received an email that North Carolina forms are available.  I updated.  No luck! When I try to print or file, Turbotax says that the forms are not available.  When I click the link to be notified, it gives and error message.  Something like Turbotax does not see any forms that are unavailable.   So the solution was to uninstall then reinstall.  If I need to, I might call the customer support people to resolve some license issue, if any. 

Is this still the game plan? 

[MichelleLO]

Yes if you need assistance, you can reach out to TurboTax Customer Support.

 What is the TurboTax phone number?

@Old Tax Guy

[Old Tax Guy]

Uninstalled then reinstalled.  Installed on a different PC.  Same problem.  What now?

Problem is that North Carolina is supposed to be available but it will not print or efile.  When I ask to notify me when forms are ready, it says that no forms meet this criteria. 

[HeatherPLO]

So we can take a closer look at your specific situation, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.  

@Old Tax Guy

[Old Tax Guy]

Reached out to Turbotax customer support on 1/27.  I screen-shared with the nice and knowledgeable person.  Notes were taken and screen shots were copied.  This was all for a team meeting in a few hours.  The customer support person said they would get back to me.

Just now, on 1/29, I received an automated email asking me to take a survey about my experience with customer support.  The email subject is "Your TurboTax Case ............. is Closed - Please Complete our Survey."  I have substituted dots for the real numbers. 

Is there a way I can see the final resolution of the problem?  I believe taking the survey, in most cases, just falls into some hole.

1/30 update.  Program still does not work and no one has reached out to me.  No idea why the case was closed. 

[Old Tax Guy]

I have the answer so I want to post some detailed help, in case you have it, too.  The problem is that Turbotax is in a loop where it won't let me print or file because it says I am missing some NC forms but when I click the box to notify me when the forms are ready, it says there are no NC forms that I am waiting on.  Turbotax recommended various tools to uninstall the state return and redo, but that was NOT the solution.

I went into forms view and looked at the forms that TT said I needed to generate.  Then I found a TT support web page that listed all of the NC forms and when they would be ready.  I compared the two lists and noticed that my return wanted to generate estimated tax forms for 2023.  I believe it is form D400-ES.  I looked on the list of forms that are available and D400-ES is not available yet.  So, I went into forms view and told TT to suppress estimates.  POOF!  I could then generate and paper file my tax return.   

So, if you are caught in this loop, it could be uninstalling and reinstalling the state programs or it could be that TT wants certain forms (in form view) that are not ready yet. 

Your mileage may vary.

[KHTT]

I am having same issue with 2022 tax forms, TT emailed me that forms available and ready, but TT desktop won't recognize or update.

[VolvoGirl]

@KHTT  If your program says it's up to date or you can't update it then do the Manual Update.

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-...

[KHTT]

Resolution was to completely reinstall Turbo Tax and States with TT support because it was a software issue.