Reached out to Turbotax customer support on 1/27. I screen-shared with the nice and knowledgeable person. Notes were taken and screen shots were copied. This was all for a team meeting in a few hours. The customer support person said they would get back to me.
Just now, on 1/29, I received an automated email asking me to take a survey about my experience with customer support. The email subject is "Your TurboTax Case ............. is Closed - Please Complete our Survey." I have substituted dots for the real numbers.
Is there a way I can see the final resolution of the problem? I believe taking the survey, in most cases, just falls into some hole.
1/30 update. Program still does not work and no one has reached out to me. No idea why the case was closed.
