Email says Forms are available but Turbo Tax will not update for Federal Return

[kingdaddydong]

I have not been able to e-file my federal return because the following forms were not yet available:

Schedule C (Form 1040) - Federal Profit or Loss from Business

Form 1040: Individual Form 8995

I signed up for email notifications for when they would be available, and just received the notification but when I open TurboTax it tells me it needs to update before e-filing but if I check updates I receive a message that says my TurboTax is up to date. The website states that these forms are available but the program does not download them. 

According to the intuit website these forms are available. 

Schedule C (Form 1040), Profit or Loss from Business

Form 8995, Qualified Business Income Deduction Simplified Computation

Wondering why my TurboTax does not download these forms when they are available, and that it keeps telling me everything is up to date when it clearly is not. Thank you.

I've tried turning off the computer, uninstalling and reinstalling the program, and even downloading the manual update but none of that works.

[kingdaddydong]

TurboTax email says forms are ready, but when I try to update TurboTax software forms, it says Turbotax is already up to date?

[gbreuner67]

@kingdaddydong, I’m having the same issue. Have you been able to get help and have this issue resolved? Many thanks

[kingdaddydong]

@gbreuner67 No help so far. Still having the same issue. Intuit has been no help. Hope this issue gets resolved soon.

[gbreuner67]

@kingdaddydong Thanks for letting me know! Sigh, frustrating, right? 

[kingdaddydong]

No problem. And yes. Very frustrating. 

[d25higgins]

Same issue here. Hey Intuit, get on the stick will you.

[omegawyrick]

In trying to submit my federal tax return, I get a message that there is an update.  Ii have gone to the Online and clicked "Get Updates" but get a message that I am up-to-date.  I have tried this several times but it still will not submit my return.

[davemc321]

Just where the hell is the turbotax expert on this issue---for 8995a IS SUPPOSED TO BE AVAILABLE 2/20---THE IRS SITE SAYS "tbd"

[Julb817]

I cannot file my returns, Turbo tax says I must update my program but when I do it says we are updated.

I already paid to efile my state and it won't efile that return either.

Very frustrated, need Turbo tax to upload the Sch C and 8895 form.

[ScottLindaS]

I have not been able to e-file my federal return because the following forms were not yet available:

Schedule C (Form 1040) - Federal Profit or Loss from Business

Form 1040: Individual Form 8995  They were supposed to be available February 20, 2020.

I have tried to contact Intuit, but cannot get a response.  I have used Turbo Tax for years an this is the 1st time I have had trouble.  Are these forms really available and why won't Turbo tax 2019 Update????

[eraatjes]

I have the SAME dumb problem.  PLEASE someone... this is so frustrating.

[sicdude]

Adding myself to the list of people having this issue that Intuit seems to not want to take care of

[KarenM90]

If you are using a desktop version of the software and it is not updating please try a manual update.  

Here is a link that will help you with the process.  Manual Update

If that doesn't work, please contact customer service.  Here is a link with contact information:  Contact Information

When you reach an agent, please let them know that since you have already paid for the software and the software is not updating automatically or manually, you will need them to push you a new download. 

Reinstalling the software should correct this issue.

[sicdude]

when I download and try to install the update, I get a pop up message that says that I need to install TurboTax 2019 first.   Which I already have as I have already done the work to input my tax information