Deleted my Tax Returns

Forum|Forum|1 year ago
March 18, 2025
2 replies
0 views

This is the first year I HAD to download TT since it was not offered in CD format. When I downloaded, it deleted every single one of my tax returns that I had on my computer where I had TT downloaded from a CD. Not sure what kind of glitch there is but I am not a happy camper this happened. I called Intuit and no help or explanation.

TurboTax Deluxe Online

CatinaT1

Level 15

This should not happen. Have your searched your computer for the files? Maybe they are in a different drive.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

cldreif330Author

Level 2

Yes I tried searching every possible way. They are gone. And I didn't "accidentally" deleye 8 years of tax returns.

VolvoGirl

Level 15

Update: Bought a new computer and was being very careful about transferring Turbo Tax Files. I installed Turbo Tax 2024 and transferred my Turbo Tax folder which contained tax returns completed this year. WTH! It now deleted all my son's information. This is insane. I checked everywhere to include Cloud, which I don't even use, and nothing. Doubt I will be using TT in the future.

Are you on Windows? Here's some info I found......

Did you search your whole computer for all files ending in .tax2023 etc? And check the recycle bin and your backups. Check in the Admin User Account, One Drive, Drop Box, etc. It should be in your Documents then in the Turbo Tax folder. Also if you have multiple Windows user accounts, log into each one and do the search for the *.tax20yy data file from within each one and checking the Recycle Bin in each one.

This user found them in the Admin Account.
https://ttlc.intuit.com/community/taxes/discussion/re-my-turbo-tax-2024-deluxe-save-file-disappeared/01/3677232#M1359726

He said…..
-searches done thru my user account can't see admin files
-windows file recovery showed no files, because no files were actually deleted, they were moved
-undelete thru recuva was unsuccessfull because the files were not deleted but moved