Credit Card Processing Not working

[CarissaM]

If you are still having issues, it would be best to contact us by phone by clicking here @sfratini. 

[jcookies]

No Tiffany, this doesn't work. I entered two different credit cards (which have no problems)  and double checked that all the information matched EXACTLY. I checked that the billing address was correct. I called customer support and the representative told me to clear my cookies, which I did and exited out of the browser. This has ZERO effect on the problem, thus I wasted 10 minutes of my life listening to horrid elevator music on the phone. Why waste your breath on solutions that don't work? Fix your software issues or else there's no point paying for TurboTax to do my taxes anymore, and I'm sure the others on here with the same issues feel the same. I noticed how much more it cost this year then the previous two years, which makes me feel ripped off. It's a convenient tool, when it works, but the support is thoroughly disappointing.

[CarissaM]

In this forum we have limited access to your account and return to see what is going on. In the article @TiffanyL posted it does mention to contact your card issuer to ensure there are no problems. If this does not work you would need to try another card. To further assist you, please follow the instructions here to contact us by phone so we can screen share with you to fully check the issue. @jcookies

[crowes2009]

It directs me to this site to know if my turbo tax was bought.  I bought it on Amazon.com and I have the license for it.  Do I need to register my software on this site?

[CarissaM]

Please follow the instructions here to download the Turbo Tax software. 

Please let us know if we can assist you further. @crowes2009

[ShannonR]

HAS THIS FEATURE EVER WORKED FOR ANYONE?????  I've been trying since Saturday and as of this morning, the last rep I spoke to charged me $45 for the software I already paid for and has no idea what I'm talking about with regard to the $25 fee to file in Virginia.  NOW even calling I cannot get through because the system doesn't understand my problem

[crowes2009]

@ links to members, content

On the credit card processing page, scroll to the bottom of page and pay as GUEST.

Greg

[ShannonR]

I did thank you!!!!   One of the times I did it this way it actually said it processed my credit card!!   THEN IT SAID IT HIT A SNAG AGAIN.   I can't make this up.  :(

[crowes2009]

Wife and daughter figured the guest thing out last night.  Worked for us 1st time

[ssb999]

Problem still exits in 2025 for taxyear 2024.  month "01" is not listed in drop down.