Cant Activate Turbo tax deluxe on windows 10

[FSUSharpLJ]

license code not working - shows error code 607

[MichelleLO]

For assistance with Error Code 607, please see the below TurboTax Help Article:

Error code 607: License Information not found for the given licenseID

@FSUSharpLJ

[RFP]

Tried changing display resolution, still did not work.

any other recommendations?

[andersonapartments]

Make sure there is no flash drive in the computer, that the program tries to grab tax info from.  Once you’re running, put the storage drive in (or wherever last year is stored) and loaded up. 

[AkinaLO]

You can try looking at the following help article to see if it helps resolve your issue. 

Troubleshoot blank screens, missing buttons, or ... - Intuit 

If that doesn't help, please get in touch with support for more help. 

What is the TurboTax phone number? - Intuit 

[stormy123]

TurboTax installed on Windows 10, scaling and screen resolution changed to get activation screen, but I am not allowed to input my license code. Cursor points to the field, but does not accept typing.

[MichelleLO]

Another potential cause is that your video card may need to be updated. Please see the following help article for more information: 

How do I fix blank screens during activation or in-product purchases in TurboTax Desktop for Windows...

For additional troubleshooting options, please see Troubleshoot blank screens, missing buttons, or missing images

There is also a detailed solution provided by user @Fneild that many have had success with, you can view that thread here. 

@stormy123

[Joseph1938]

Windows 10 update made my tt 2021 license invalid. What can I do?

[EbonyA]

Are you receiving a specific error message? if so, please provide it here so that we may see how to best assist you @Joseph1938.

[lfrank15]

I'm also having a problem activating 2021 Turbo Tax Deluxe on a Windows 10 machine that is nor being addressed by Intuit. I first tried using the software download version( which I returned). I'm now using the CD version and have tried loading on 2 different PC's. The program loads, updates, allows me to enter the activation (license) code, but then won't connect to the activation server. I've tried removing and reinstalling with no luck. What is about trying to connect to the activation server that causing this failure?

[MichelleLO]

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support.

What is the TurboTax phone number?

@lfrank15

[lfrank15]

Removed and reinstalled program again. Contacted (phone) customer support. Eventually was able to get the program activated. Thanks to Laqueshia for her help.

[ciegalis3673]

Just  downloaded Turbo Tax from Amazon the activation code is not working, please help. already paid for it and downloaded ok. Numbers on confirmation are not working!!

[ChondelLO]

Please try these steps posted by a Community member. If you continue to have this experience after attempting these steps please reply to this thread for further assistance.

[Sassy15]

Trying to install Turbotax Deluxe 2021.  Software downloads and installs.   Does not automatically go to the Activation screen.   Then I clicked on Turbox icon on desktop; software downloads updates & says it's successful.  Then software brings up an Activation screen that is blank.  No place to enter license.  The error I'm getting back is:  '_lmx.sulantsumref--tlb23_rgnerepw' cannot find be found in the cabinet file Data2.cab"   I've referred to and followed all the troubleshooting information I could possibly find; installed & unstalled the software online many times while trying to troubleshoot the problem.  I've used the Turbotax software for many years and have not had this problem.  I'm using a new Acer Aspire laptop and it does not have CD loading capability so I must download the software.  How do I fix this?