MichelleLO
Intuit Alumni

Get your taxes done using TurboTax

Another potential cause is that your video card may need to be updated. Please see the following help article for more information: 

How do I fix blank screens during activation or in-product purchases in TurboTax Desktop for Windows...

 

For additional troubleshooting options, please see Troubleshoot blank screens, missing buttons, or missing images

 

There is also a detailed solution provided by user @Fneild that many have had success with, you can view that thread here. 

@stormy123

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