Sassy15
New Member

Get your taxes done using TurboTax

Trying to install Turbotax Deluxe 2021.  Software downloads and installs.   Does not automatically go to the Activation screen.   Then I clicked on Turbox icon on desktop; software downloads updates & says it's successful.  Then software brings up an Activation screen that is blank.  No place to enter license.  The error I'm getting back is:  '_lmx.sulantsumref--tlb23_rgnerepw' cannot find be found in the cabinet file Data2.cab"   I've referred to and followed all the troubleshooting information I could possibly find; installed & unstalled the software online many times while trying to troubleshoot the problem.  I've used the Turbotax software for many years and have not had this problem.  I'm using a new Acer Aspire laptop and it does not have CD loading capability so I must download the software.  How do I fix this?