Bought wrong Turbotax

Forum|Forum|3 years ago
January 4, 2023
1 reply
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After buying new laptop without CD option I went to Costco to buy Turbotax Premier which I have used every year - FOREVER! The only Premier Turbotax they had was the Online Edition which I figured was correct - it said “no CD”. Figured I had to go online to download my program. When I tried to do so with this program I discovered that it was designed to compel me to upload my data to cyberspace to complete my return - NOT DOING THAT thank you!!

So I called Intuit. Spoke to Faiza who helped me download the program to my laptop. Then she gave me a code which was only 14 characters long. I mentioned it needed to be 16 characters & she hung up on me - after approximately 45 minutes on the phone trying to resolve this issue.
I called back- Rabail was very understanding of all that had happened. After another 45 minutes on the phone with her she informed me there are NO REFUNDS on online versions. After checking with someone else she then told me she would send me a refund request form and I could wait 2-3 business weeks for a decision. I did fill in refund request form (all this the same day as purchase). Then I noticed that each of these encounters gave me a different case # - in total 4 different case #’s for one issue on one day January 4th 2023.
How can Intuit be so cold over a simple mistake by a senior citizen? What would it cost them to fix this problem? NOTHING!!!!

VolvoGirl

Level 15

When you bought it at Costco what does the package say? Did you turn it in for the CD at the window? That come with the 16 digit License Code. A lot of people don't realize you have to get the real package. I bought mine from Costco yesterday. Did you buy it in the store or online from Costco? I don't think they sell the online version at all, just the download program online or CD in the store.

If you buy the CD you can use the download method to install it.

VolvoGirl

Level 15

Can you post a picture of what you bought that says no CD and Online? It might have been the sales card you have to turn in the get the full package after you pay for it. Some people walk out of Costco without getting it.

SlamjoAuthor

Level 2

I got the Online version which was Complete with code for online but that is not what I intended to buy or wanted. I do not want to upload all my data to cyberspace and complete our family tax returns on the intuit website where they are saved for 7 years.