After buying new laptop without CD option I went to Costco to buy Turbotax Premier which I have used every year - FOREVER! The only Premier Turbotax they had was the Online Edition which I figured was correct - it said “no CD”. Figured I had to go online to download my program. When I tried to do so with this program I discovered that it was designed to compel me to upload my data to cyberspace to complete my return - NOT DOING THAT thank you!!
So I called Intuit. Spoke to Faiza who helped me download the program to my laptop. Then she gave me a code which was only 14 characters long. I mentioned it needed to be 16 characters & she hung up on me - after approximately 45 minutes on the phone trying to resolve this issue.
I called back- Rabail was very understanding of all that had happened. After another 45 minutes on the phone with her she informed me there are NO REFUNDS on online versions. After checking with someone else she then told me she would send me a refund request form and I could wait 2-3 business weeks for a decision. I did fill in refund request form (all this the same day as purchase). Then I noticed that each of these encounters gave me a different case # - in total 4 different case #’s for one issue on one day January 4th 2023.
How can Intuit be so cold over a simple mistake by a senior citizen? What would it cost them to fix this problem? NOTHING!!!!
