Applying software updates in turbotax deluxe

[MichelleLO]

Are you referring to the program asking for your license code again? 

If not, would you mind providing a screenshot of the message? Please be sure to black out any personal information before posting the screenshot as Community is a public forum.  Please feel free to add additional details that may help us determine what is causing this type of message. 

@rbossart

[rbossart]

Im using an iMac with turbo tax deluxe.  when I try to open an existing turbo tax file it wants to update.  when I OK it extracts, and asks if I want to install and restart.  then I get a window stating that autoupdate wants to make changes and asks for a password to allow this.  Id enclose a screen shot (which I have) but can't figure out how to attach it to this message - copy and paste doesn't work here.

[rbossart]

yes, I'm using an iMac.  I've tried inputing the license code and even my Apple ID but that doesn't work.  it does show a "installing" bar running but it never installs.  if I cancel, turbo tax shuts down too.  

[VolvoGirl]

Oh I think autoupdate is for your Mac.  You probably need to put in your Mac apple password.  

@macuser_22 

[macuser_22]

---

@rbossart wrote:

yes, I'm using an iMac.  I've tried inputing the license code and even my Apple ID but that doesn't work.  it does show a "installing" bar running but it never installs.  if I cancel, turbo tax shuts down too.  

---

Corruption could have occurred in the Application or in an associated preference or support file.

The best remedy is to totally uninstall TurboTax and all associate files and then re-install with a fresh download.

To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.

To remove TurboTax from your computer, you'll need administrative rights.

Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac

[rbossart]

I tried that and every password I could remember.  No luck.

[rc1959brown]

Did you ever get this resolved as I see it was in February 2022. I’m experiencing same problem with Autoupdate not accepting my PW. 
TT support said I needed Big Sur version OS or later. My Mac has most current 13.1 version. 
please advise what fixed your problem last year. Thanks!

[MoniqueLO_]

Are you referring to an auto-update on your Mac or TurboTax? Please let us know so we can further assist you. 

You may also contact Customer Support if you would like to speak with someone who can assist you.

@rc1959brown