Anyone else have an absolutely horrible experience with this company? Incorrect information on the site, buggy software that doesn't work correctly. Awful

[jim2355]

I've used Turbotax for 20 years.  I'M USING ONLINE .....IT SUCKS.

I need to make one little correction to new schedule 3 and it can't be accessed!!!!!!!!!!!!!!!!!!!

Intuit is more interested in selling add-ons than helping me

[VolvoGirl]

@jim2355   Did you use the Desktop program before?  Online does not have the Forms mode.   What do you need to change on schedule 3?  We can tell you how to get there in the interview steps.  

[eddielaufer]

Horrible is an understatement. If you are a glutton for punishment and disappointment, have these people do your return. They will not return your call, they claim they have experts checking your return all along the way, that's a bunch of Lies. They say they will do this or that if they make a mistake, that is a total fabrication! , I have never been so Disturbed at a company more than this company. They tell you that the information you give them is artificial information and therefore no human is responsible for it. I am a disabled senior citizen, and I fell for all their lives, and I have to tell you they really tore into me. There isn't a single day that goes by that I'm not seething over all of this. My only remedy is finding places where I can review them and let the public know what they're getting themselves into.

[trade]

Your angry post comes to me several times a year. If you're so unhappy with TTax why do you stay with it? I have used TTax for many years. My return has become increasingly complex in recent years, and I'm very grateful to have an application that takes me through all the hairy details, especially the cursed K-1s (whoever invented them should be taken out and shot). I have had no significant problems - it does what I need it to do. My only objection is the extra charge to submit my state return electronically. You get one state free, which should include its e-submission.

[carriem]

This is the second time I have posted.  You have me confused with someone else.

Do you work for turbotax?

[trade]

You are correct, I failed to note that you are not the same person who has, in the last year or two, posted very similar complaints, several times. My apologies.

That said  a) other than a customer, I have no connection whatsoever with Intuit, and never have;  b) I have used TTax Deluxe for at least a dozen years, with very few problems. It handles everything I bring to it. Yeah, there are a few little things I would like them to do differently; but overall, it's worth every dollar, far less than I would pay a CPA to do my returns. And I would still have to take the time to assemble and forward all the 1099s and other information.

[RivieraDude]

Yes,  I started out with the $80 package, then upgraded to $160 package to get some live help.   I tried several times to get help, but agents would just disappear after starting live chats with me.   It's like when the dialog got down to the point that the agent actually had to do some work "and help me"...they just didn't respond anymore.   Agent "Charmaine" is the last agent to just "disappear".

[ukwriter]

I am disappointed in the defference between the online version and the desktop version. You should be able to import any csv file no matter which version you use. I would not have bought it if I knew the desktop version would not import my coinbase and others. If it is in small print, they need to make it bigger.

[DEANJOSEPH2000]

Sorry have no answer just a very frustrated, (term used lightly), to describe the problem with getting a pc download after buying software,.  They sent me the license number but first run thru only gave me a MAC option to click on .  The PC option was grayed out.  I finally tried the MAC and then it brought me to a screen that allowed me to click only to get the message.  I guess  my frustration is they deducted the amount from my checking in data speed.  But tried calling support and now have to wait until Monday to talk with them.  

I did not expect this from them but I am glad I did not sign up for the assisted TT as I would guess the issues are not any better.  I have not yet found a cancellation option as I don't like the results so far. 

I will post if I make any progress in any of these areas,

Greg

[CatinaT1]

@DEANJOSEPH2000 Can you describe for me the issue you are having or the problem you are trying to solve? Please be specific.

[bill-in-co]

And, Turbo Tax customer service via assist tool is absolutely the worst and wastes customers time.  Turbo Tax needs a phone number to report bugs.  Horrible!!!!

[JulieS]

We'd love to help you complete your tax return, but need more information. Can you please clarify your question?

Do you have any specific concerns we can help you with?

[matelarj]

Horrible experience with TT this year :(  spoke to customer service twice and they both told me 2 different contradicting directions, what a nightmare, never again! Such a waste of time and money, there are much better tools out there with better, more knowledgeable staff!