I had installed and activated my TT2019 Deluxe (CD media) back in February and activated it without any problem. I came across this problem today when I needed to file another return. After google around a bit I found several threads that had suggestions, most of which did not work for me until I came across this post.
To summarize, I did a full uninstall followed by these steps:
Delete these folders:
- C:\Program Files (x86)\Common Files\Intuit\TurboTax\TY19
- C:\Users\[Your username] \AppData\Roaming\Intuit\TurboTax\TY19
- C:\Program Files (x86)\TurboTax\Deluxe 2019
- C:\ProgramData\Intuit\TurboTax\TY19
I then used a cleaner tool (CCleaner) and scrubbed my registry followed by a reboot of the computer.
Running the installation at this point was smooth and after the updates (which you can't bypass for some reason) I saw the activation window popup on screen and it was blank for a few seconds followed by the activation prompt inside that window. I entered my code and success! The application launched and I was able to edit prior returns and create the new one.
Some of the errors I had in my log prior to doing all this i've listed below:
- (0x00003fdc) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"ProductActivation","levelName":"ERROR","message":"Verification of entitled product activations is unsuccessful"}
- (0x00003014) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"ProductActivation","levelName":"ERROR","message":"Error on decrypt value using AES encryption algorithm.\nIssue in Decrypting."}
I hope this helps at least one person struggling with this issue.
Thanks @DrMcole for your post.
@mattsocal if you haven't solved your problem posted here
