Get your taxes done using TurboTax

I had installed and activated my TT2019 Deluxe (CD media) back in February and activated it without any problem.  I came across this problem today when I needed to file another return.  After google around a bit I found several threads that had suggestions, most of which did not work for me until I came across this post.

 

To summarize, I did a full uninstall followed by these steps:

Delete these folders:

  • C:\Program Files (x86)\Common Files\Intuit\TurboTax\TY19
  • C:\Users\[Your username] \AppData\Roaming\Intuit\TurboTax\TY19
  • C:\Program Files (x86)\TurboTax\Deluxe 2019
  • C:\ProgramData\Intuit\TurboTax\TY19

I then used a cleaner tool (CCleaner) and scrubbed my registry followed by a reboot of the computer.

Running the installation at this point was smooth and after the updates (which you can't bypass for some reason) I saw the activation window popup on screen and it was blank for a few seconds followed by the activation prompt inside that window.  I entered my code and success!  The application launched and I was able to edit prior returns and create the new one.

 

Some of the errors I had in my log prior to doing all this i've listed below:

  • (0x00003fdc) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"ProductActivation","levelName":"ERROR","message":"Verification of entitled product activations is unsuccessful"}
  •  (0x00003014) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"ProductActivation","levelName":"ERROR","message":"Error on decrypt value using AES encryption algorithm.\nIssue in Decrypting."}

I hope this helps at least one person struggling with this issue.

Thanks @DrMcole for your post.

@mattsocal if you haven't solved your problem posted here