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bgrant85
Returning Member

2021 Turbo Tax CD Version tries to re-open after Exit

My CD version of 2021 Turbo Tax always tries to re-open itself after I exit. Sometimes it succeeds, sometimes it fails.  Any ideas how to stop it? Thanks!

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13 Replies

2021 Turbo Tax CD Version tries to re-open after Exit

I have been trying to find a place to ask this question.  Since I have not found it, I am asking here.
Please let me know the URL where to ask a general installation question.

 

I purchased TT Delux 2021.  Trying to install it from online (download it).  How do I get around the step of Adding some add-on to my browser?  In my experience, these add-on only try to sell you stuff, create problems, and nothing good.
Please let me know how to install without an add-on?

 

TIA

AkinaLO
Intuit Alumni

2021 Turbo Tax CD Version tries to re-open after Exit

What is your screen saying when it reopens?

@bgrant85

 

Please contact support for assistance with your download.

What is the TurboTax phone number? - Intuit  

@Dmitry

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2021 Turbo Tax CD Version tries to re-open after Exit

First, thank you for your message.

 

I was able to install without installing any add-on by changing the browser.   The Turbo Tax should have suggested that an add-on was not necessary when using a different browser.

ChondelLO
Intuit Alumni

2021 Turbo Tax CD Version tries to re-open after Exit

Thank you for that information. We appreciate your contribution to the Community.

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2021 Turbo Tax CD Version tries to re-open after Exit

It doesn't look like replies answered question. My 2021 TT Premier continues to restart after i exit - quite annoying

bgrant85
Returning Member

2021 Turbo Tax CD Version tries to re-open after Exit

When TT reboots, the screen doesn't say anything special, but shows the boot-up screen only (ie., the same as when I open it each time.)

 

@AkinaLO  

RobertB4444
Employee Tax Expert

2021 Turbo Tax CD Version tries to re-open after Exit

@JDS250  @bgrant85  Please contact TurboTax support.

 

Here is a link to finding a TurboTax expert.


Here is a link to the TurboTax Phone Number.

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2021 Turbo Tax CD Version tries to re-open after Exit

@RobertB4444   Hi,  my Windows Home & Business restarted too after I hit the X to close it.  Seems like a problem is showing up.  Seen a couple posts.  Please pass it up the line.  

2021 Turbo Tax CD Version tries to re-open after Exit

And @RobertB4444  That link for using a expert in Turbo Tax Live is not to get to support.

 

Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

2021 Turbo Tax CD Version tries to re-open after Exit

Looks like the latest update fixed this!?

Minnguy
Returning Member

2021 Turbo Tax CD Version tries to re-open after Exit

I have exactly the same issue.  Not a show stopper, but very annoying.

gandalf50
New Member

2021 Turbo Tax CD Version tries to re-open after Exit

I don't think so.  I am experiencing the same problem with my 2021 TT Premier edition, and as of today (2/21/2022) my software is up to date.

AkinaLO
Intuit Alumni

2021 Turbo Tax CD Version tries to re-open after Exit

It would be best to contact support to address your concerns over the phone. Please follow the steps to contact support below. 

What is the TurboTax phone number? - Intuit   

@gandalf50   @Minnguy

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