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trybble1
New Member

TurboTax reports that my Edward Jones login information is incorrect, yet I just used it to log into my account?

I tried 3 times.  TurboTax says my login information to Edward Jones is invalid, yet I can login in myself manually and it works just fine.

3 Replies
micah-d
New Member

TurboTax reports that my Edward Jones login information is incorrect, yet I just used it to log into my account?

Please review the following FAQ, it might have the answer you're looking for.

 https://ttlc.intuit.com/questions/3419760-this-import-was-unsuccessful-when-trying-to-import-your-10...

edvulio
New Member

TurboTax reports that my Edward Jones login information is incorrect, yet I just used it to log into my account?

Where is the new support for this? When you click on the above link it says support has moved 

JeanneLO
Intuit Alumni

TurboTax reports that my Edward Jones login information is incorrect, yet I just used it to log into my account?

Please see this TurboTax FAQ: https://ttlc.intuit.com/community/entering-importing/help/how-do-i-import-my-1099/00/26254

And this from Edward Jones: https://www.edwardjones.com/client-resources/tax-resources/access-tax-forms/import-turbo-tax-and-oth...

If you are having a password issue need to clear your cache and cookies or try another browser. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ.

To delete your cookies use this TurboTax FAQ.

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