Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
cancel
Showing results for 
Search instead for 
Did you mean: 
pradeepsagar1438
Level 2

"Our records indicate that you are not entitled to efile one or more formsets"

All done, its pain to see the message 'Our records indicate that you are not entitled to efile one or more formsets" what is missing here ??  I never had this issue in past.. 

11 Replies
KatrinaLO
Intuit Alumni

"Our records indicate that you are not entitled to efile one or more formsets"

Please see the information below for assistance with this error:

https://ttlc.intuit.com/community/taxes/discussion/our-records-indicate-that-you-are-not-entitled-to...

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
GabiU
Community Manager

"Our records indicate that you are not entitled to efile one or more formsets"

Hello! Hopefully this helps 

I get the message "not entitled to efile one of more formsets". 


Please troubleshoot with the options below. If needed, we will need to investigate your experience.
 Thank you for your participation and patience. 

a. Check Availability
 Please confirm all forms you are filing are available and supported to be e-filed. When will my forms be ready?

(The 8915-E Form is projected to be e-fileable starting 02/24/2021)

b. Sign out, Remove state and try again
 If all your forms are ready and available to be e-filed and you receive this message, please follow the steps below
  1. Sign out of TurboTax.
  2. Sign back in.
  3. E-file the return again.
You may need to remove your state and prepare your state return again to move past the error and successfully e-file

c. Send us your tax file
Still receiving the message? We'd like to take a deeper look at your specific situation. Please attach screenshots, detailed instructions on where you are in the TurboTax Program and a token number. (This token number gives us your tax file with all your personal information removed)

TurboTax Online:  
Click Tax Tools in the menu to the left.
Click Tools, and then
Click Share my file with Agent.
A pop-up message will appear. Click OK to send the sanitized diagnostic copy to us.
Provide the token number that is generated onto this thread.

TurboTax Desktop:
Select Online menu if the customer is using Windows. Select “Help” if using a Mac.
Select Send Tax File to Agent.
A pop-up message will appear, and the customer will select, Send. If using Mac "Send Tax File to TurboTax Agent
Note: Desktop will save a file to your computer unless you uncheck the box.
Another message will appear. Provide the token number that is generated onto this thread.
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
pradeepsagar1438
Level 2

"Our records indicate that you are not entitled to efile one or more formsets"

No change, can someone from the tech team call me and get this fixed. I connected with helpdesk twice with no resolution.

TiffanyL
Intuit Alumni

"Our records indicate that you are not entitled to efile one or more formsets"

We have received numerous reports of this experience that appear to be coming from various areas of the program. Please troubleshoot with the options below. If needed, we will need to investigate your experience. Thank you for your participation and patience:

 

a. Check Availability
 Please confirm all forms you are filing are available and supported to be e-filed. When will my forms be ready?(The 8915-E Form is projected to be e-fileable starting 02/24/2021)

b. Remove state and try again
 If all your forms are ready and available to be e-filed and you receive this message, please follow the steps below

  1. Sign out of TurboTax.
  2. Sign back in.
  3. E-file the return again.

You may need to remove your state and prepare your state return again to move past the error and successfully e-file.

c. Send us your tax file
Still receiving the message? We'd like to take a deeper look at your specific situation. Please attach screenshots, detailed instructions on where you are in the TurboTax Program and a token number. (This token number gives us your tax file with all your personal information removed)

 

TurboTax Online:  
Click Tax Tools in the menu to the left.
Click Tools, and then
Click Share my file with Agent.
A pop-up message will appear. Click OK to send the sanitized diagnostic copy to us.
Provide the token number that is generated onto this thread.

 

TurboTax Desktop:
Select Online menu if the customer is using Windows. Select “Help” if using a Mac.
Select Send Tax File to Agent.
A pop-up message will appear, and the customer will select, Send. If using Mac "Send Tax File to TurboTax Agent

 

Note: Desktop will save a file to your computer unless you uncheck the box. Another message will appear. Provide the token number that is generated onto this thread. 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
pradeepsagar1438
Level 2

"Our records indicate that you are not entitled to efile one or more formsets"

executed first 2 step, no change. Emailed token number and error.. 

Jms1329
Returning Member

"Our records indicate that you are not entitled to efile one or more formsets"

Token Number 44308

pradeepsagar1438
Level 2

"Our records indicate that you are not entitled to efile one or more formsets"

Issue resolved by Agent name - Vinay, he deleted the state return and reverified everything and helped in fixing reported transmit error.

MICJONES1991
New Member

"Our records indicate that you are not entitled to efile one or more formsets"

748334

LindseyLO
Intuit Alumni

"Our records indicate that you are not entitled to efile one or more formsets"

We have received numerous reports of this experience that appear to be coming from various areas of the program. Please troubleshoot with the options below. If needed, we will need to investigate your experience.  Thank you for your participation and patience. a. Check Availability
 Please confirm all forms you are filing are available and supported to be e-filed. When will my forms be ready?(The 8915-E Form is projected to be e-fileable starting 02/24/2021)b. Remove state and try again
 If all your forms are ready and available to be e-filed and you receive this message, please follow the steps below

  1. Sign out of TurboTax.
  2. Sign back in.
  3. E-file the return again.

You may need to remove your state and prepare your state return again to move past the error and successfully e-file.c. Send us your tax file
Still receiving the message? We'd like to take a deeper look at your specific situation. Please attach screenshots, detailed instructions on where you are in the TurboTax Program and a token number. (This token number gives us your tax file with all your personal information removed)TurboTax Online:  
Click Tax Tools in the menu to the left.
Click Tools, and then
Click Share my file with Agent.
A pop-up message will appear. Click OK to send the sanitized diagnostic copy to us.
Provide the token number that is generated onto this thread.TurboTax Desktop:
Select Online menu if the customer is using Windows. Select “Help” if using a Mac.
Select Send Tax File to Agent.
A pop-up message will appear, and the customer will select, Send. If using Mac "Send Tax File to TurboTax Agent" Note: Desktop will save a file to your computer unless you uncheck the box.
Another message will appear. Provide the token number that is generated onto this thread.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
rtg1
New Member

"Our records indicate that you are not entitled to efile one or more formsets"

Once you send the copy of your tax return to get assistance and you receive the token number, they should tell you that you have to contact turbo tax to speak with a representative and to give them the token number.  Once you call and provide your support ID number, which i had to get asking questions on turbo tax, it was all automated.  Since the tax return had not been transmitted, it said it couldn't provide any other information and i was hung up on.

KatrinaLO
Intuit Alumni

"Our records indicate that you are not entitled to efile one or more formsets"

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number hereIf you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Dynamic AdsDynamic Ads
Privacy Settings
v