Turbox Tax 2017 doesn't install. I get to the "We're ready to install Turbo Tax!" screen but it doesn't install.

Forum|Forum|7 years ago
June 4, 2019
31 replies
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TurboTax Deluxe Windows

Best answer by SteamTrain

Most of the folks with this problem have Windows 10-Pro. It is "supposed" to be OK with that, but so far only installs easily on W10-Home editions....(one person with W10-Home did report an install problem....). It is being worked on.

Anyhow, to get around it, everyone with W-10-Pro, so far, has been able to install in compatibility mode under Windows 8. From one of the TTX employees:

..... Rt-click on the installation file "Under file properties, I changed the compatability mode to Windows 8. It installed right away, and seems to be working ok."

Then make sure you "Run as Administrator" to install

Arunkumar

Level 6

Sorry that you are facing this issue. Can you please let us know if you are in Win10 Pro?

cmscarrAuthor

Level 2

I'm using Windows 10 Education

cmscarrAuthor

Level 2

Installing the program with Windows 8 compatibility worked! Thanks SteamTrain!

Arunkumar

Level 6

Good to know that it worked. Can you please let me know the OS config that you were in? it would be helpful to understand why only few customers are facing this?

cmscarrAuthor

Level 2

OS: Windows 10 Education (64 bit) (version 1709; build 16299.64)
RAM: 8 GB
Processor: Intel Core i5-7200U CPU 2.50Ghz

Arunkumar

Level 6

@cmscarr Thanks for responding. Glad that the work around helped you. TT TY17 is compatible with Win 10 and maximum no. of customers are on Win10. While most of them are able to successfully install, very few of them are facing issues. Please let me know if you would be able to share more details, which will help us.
1. did you see the progress screen that reached 100 %
2. was there any error shown
3. can you please share the logs if possible, from the location : C:\ProgramData\Intuit\TurboTax\MSI\TY17\Logs

schwarz_brian

Level 2

I had this exact installation problem problem and the W8 compatibility mode suggestion solved it. In answer to the questions above:
1. Yes the first progress screen indicating TT was ready to install reached 100%.
2. No errors were shown
3. C:\ProgramData\Intuit\TurboTax\MSI\TY17 There is no folder call Logs under this folder. Maybe because I have installed TT2017 using the recommended answer in this thread??

OS : W10 Pro, Version 1709 OS build 16299.64
RAM: 8G
Processor: Intel Core i5-4430 <a rel="nofollow" target="_blank" href="mailto:CPU@3.00GHz">CPU@3.00GHz</a>

Arunkumar

Level 6

@schwarz_brian thanks for responding. You should be seeing the location as C:\ProgramData\Intuit\TurboTax\MSI\TY17\Logs

schwarz_brian

Level 2

I found the Logs folder. There is a 20171119_TTINSTALLER.log from yesterday when TT failed to install. There are seven logs from today 20171120 when TT did install using the W8 Compatibility method.

Arunkumar

Level 6

@schwarz_brian thanks for responding. Can you please zip the the folder "logs" and share please. Thanks again for responding. It will be super helpful.